Monitor active conversations and response times by location and employees to ensure consistent, high-quality experiences.
Experience Score
Quantify customer sentiment
Quickly gauge how happy each customer is in real time through their Experience Score, an all-in-one metric to capture the voice of your customer and measure customer experience.
Messages Received
Monitor message volume
Monitor your businesses’ number of customer contacts over time — then filter data by location, source, or customer sentiment.
Active Conversations
Keep tabs on ongoing conversations
Filter conversations by leads and customers to uncover ways to optimise your responses, drive higher conversion, and ensure customer satisfaction.
Response Time
Track agent productivity
Monitor average response times across locations, sources, and employees to ensure speedy and superlative experiences across touchpoints.
Google Analytics Integration
Track Webchat performance with Google
Integrate our Webchat reporting with Google Analytics to better understand the entire customer journey from acquisition to conversion.
Dashboards
Focus on the metrics that matter
Visualise your messaging performance the way you want. Easily create and share dashboards to keep everyone on the same page.
Birdeye outranks the competition
Demo the all-in-one Birdeye Platform to get the business advantage you need
