CX and ORM Reporting Software

Visualise your entire customer experience

Better understand the performance of every customer interaction and touch point with actionable, easy-to-understand reports.

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Create a superior reputation

Make smarter decisions, faster with real-time reports and insights on your online presence and reputation.

Hold all locations to a high standard

Track location-level performance and share relevant insights to ensure consistent experiences.

Delight every customer, every time

Use data-driven insights to enhance customer experience and exceed expectations.

Uncover learnings throughout your entire customer experience

Birdeye Reports provide comprehensive and easily digestible insights across locations and customer touch points.


Gain insights across your entire customer journey and at every interaction — and digest it all with easy-to-understand reports.


Replace spreadsheets with visual data reports in your preferred format and build custom dashboards based on role or use case.


Empower your teams with personalised reports and dashboards that turn huge amounts of data into achievable goals and actionable next steps.

Configurable Dashboards

Track the metrics that matter

Monitor key performance metrics, track your CX teams’ progress, and keep all your locations in check with easy-to-build, drag-and-drop dashboards.

Track the metrics that matter
Visual Reports

Visualise data anyway you want

Simplify complex data by using your preferred chart and table options or by keying in on the data elements you want to focus on.

Visual Reports
Report Filters

Slice and dice your CX data

Use report filters to key in on specific insights at the brand, location, channel, and customer level.

Report Filters
Comparison Reports

Compare performance across locations

Compare performance between locations or time periods to track progress and quickly identify opportunities to improve.

Comparison Reports
Real Time & Historical Data

Track performance trends over time

With real time and historical data, you get the best of both worlds — continuous measurements that keep you up to date and an ability to understand past, present, and emerging trends.

Real Time & Historical Data
Report Actions

Share reports with ease

Ensure consistent performance across locations and keep execs informed with shareable reports and dashboards across the spectrum of customer experience.

Report Actions

Get the insights you need to make the most out of your marketing initiatives

Local SEO analytics

Deep dive into the data and identify what’s working and what’s preventing you from ranking #1 on Google

Review reports

Dive deep into the performance of your reputation management initiatives across locations.

Listings reports

Monitor the performance of your listings across locations, see what’s attracting customers to your profiles, and areas that need work.

Social media analytics

Measure and optimise your social performance across locations and channels.

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Customer experience analytics

Get real-time insights to convert and delight your customers and retain them for life.

Inbox reports

Track and maximise conversions over text.

Survey reports

Easily understand the customer sentiment in your survey data.

Ticketing reports

Monitor open issues and close them quickly and effectively.

Birdeye outranks the competition

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Meet the all-in-one platform to drive customer acquisition and retention

Drive traffic

Put your business at the top of search with a stellar online reputation and local SEO.

Connect & convert

Message customers from anywhere, stand out on social, and collect payments faster.

Raise the bar

Create exceptional experiences that boost brand loyalty and set you apart from the competition.

Frequently Asked Questions

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What type of reports are included within Birdeye Reports?Click to open

Birdeye Reports comes with reports and analytics that cover the entire customer journey from search to sold. You will find comprehensive reports for Reviews, Listings, Inbox, Social, Surveys, and Ticketing.

How often are the reports updated with the latest data?Click to open

The data within all Birdeye reports is updated in real-time. You’ll have the latest data every time you refresh your screen.

What review sites do Birdeye Reports pull information from?Click to open

Birdeye Reports pulls data from over 200 review sites including major ones such as Google, Facebook, Foursquare, and industry-specific sites like Healthgrades and TripAdvisor.

What social platforms can I track using Birdeye Reports?Click to open

You can track location-level performance on Facebook, Google, Twitter, Instagram, and LinkedIn.

How can one distribute reports easily to other team members or locations?Click to open

Birdeye reports and dashboards come with multiple options to customise, download and share the insights in the format and visualisation of your choice.

What are the different customisation options available within Birdeye Reports?Click to open

You can visualise the data in the chart type that works for you the best. You can easily add or remove data elements from a report if you want to focus on specific information. You can also compare the data over different time periods and locations to track and report relative progress.

How do you ensure the security and privacy of the data we use in these reports?Click to open

Birdeye Reports is backed by the same enterprise-grade security that has come to define the Birdeye platform over the years. Learn more about our security measures and policies here.

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