Contact Management Software

Organise conversations with ease

Keep up with your customers, route messages to the right teams, and optimise your communication strategy through a single inbox with the help of AI tools.

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AI Response Rephrasing

Write better replies with AI

Use our AI-writing assistant to rephrase your responses with more professional language and better grammar for more effective customer communication.

Send better quality messages
AI-Generated Conversation Summaries

Summarise conversations in seconds

Access AI-generated summaries to quickly recap conversations across channels, share them with colleagues to collaborate and solve problems in real-time.

Resolve customer issues faster.

Never miss a message

No computer, no problem. Get instant alerts on the Birdeye Mobile App to engage new leads and respond to customer messages on-the-go.

read and reply from a single inbox
Smart Inbox

Auto-filter new messages 

Use one inbox to power your entire business. View messages by channel, location, or date. Auto filter negative reviews to address them faster. And easily follow up on positive feedback with a referral request.

stay on top of new review
Labels and Tags

Keep your inbox organised

The more organised your inbox, the faster your response times. Close convos individually or tidy up your inbox in one go with options for bulk marking questions as closed, read, or unread.

target and tackle fake reviews

Save time with templates

Save time and keep comms consistent with custom templates. And go even further with auto-response templates for FAQs, document requests, and appointment requests.

save time with pre-written replies
Assign Messages

Route messages to the right team

Answer questions, resolve problems, and accelerate sales by making sure the right team member is on it. Even leave helpful notes to keep business locations and internal teams aligned. 

reply at scale

Do more with Birdeye Messaging

Business Messaging

Be easy-to-reach with messaging on text, your website, Google search, social, and more.

Contact Management

Easily track and manage customer info and interactions for streamlined and more efficient communication.

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Birdeye outranks the competition

Demo Birdeye and outrank yours.

Call us: 1300-423-618Book demo