Keep up with your customers, route messages to the right teams, and optimise your communication strategy through a single inbox with the help of AI tools.
AI Response Rephrasing
Write better replies with AI
Use our AI-writing assistant to rephrase your responses with more professional language and better grammar for more effective customer communication.
AI-Generated Conversation Summaries
Summarise conversations in seconds
Access AI-generated summaries to quickly recap conversations across channels, share them with colleagues to collaborate and solve problems in real-time.
Notifications
Never miss a message
No computer, no problem. Get instant alerts on the Birdeye Mobile App to engage new leads and respond to customer messages on-the-go.
Smart Inbox
Auto-filter new messages
Use one inbox to power your entire business. View messages by channel, location, or date. Auto filter negative reviews to address them faster. And easily follow up on positive feedback with a referral request.
Labels and Tags
Keep your inbox organised
The more organised your inbox, the faster your response times. Close convos individually or tidy up your inbox in one go with options for bulk marking questions as closed, read, or unread.
Templates
Save time with templates
Save time and keep comms consistent with custom templates. And go even further with auto-response templates for FAQs, document requests, and appointment requests.
Assign Messages
Route messages to the right team
Answer questions, resolve problems, and accelerate sales by making sure the right team member is on it. Even leave helpful notes to keep business locations and internal teams aligned.
Do more with Birdeye Messaging
Business Messaging
Be easy-to-reach with messaging on text, your website, Google search, social, and more.
