Easily track and manage customer info and interactions for streamlined and more efficient communication.
Contact Management
Keep your customer data organised
Import, add, edit, and tag contacts from your CRM. Mark customers as unsubscribed or blocked. Keep your inbox clean and targeted. And do it all from a single dashboard.
Touchpoint Automations
Integrate with your CRM
Connect your CRM to 3,000+ integrations to effortlessly import contacts, auto-sync data, and send automated, trigger-based messages like welcome offers, review requests, and more.
Customer Experience Score
Gauge satisfaction in real-time
Rank customer satisfaction on a 10-point scale with Birdeye Experience Score. Send referral requests to happy customers and conduct personal outreach to those who need a boost.
Chat History
Catalog your conversation history
Review previous customer conversations to gain context, download chat transcripts, and auto-send transcripts to email or Salesforce.
Reporting and Analytics
Report on messaging activities
Measure response times, active conversations, messages received, and other key metrics to keep team performance and customer satisfaction high.
Do more with Birdeye Messaging
Inbox
Keep up with your customers, route messages to the right teams, and optimise your communication strategy through a single inbox.
