Business Messaging

Engage customers, digitally

Be easy-to-reach with messaging on text, your website, Google search, social, and via a 24/7 AI Chatbot.

1:1 Texting

Take care of business over text

Nothing converts like text. With Birdeye, you can easily reach customers that don’t respond to emails, attach images and documents, and keep your business landline to stay recognisable.

Social Messaging

See social messages in one inbox

All your social accounts. All in one place. Receive incoming messages, then respond and convert across Instagram, Facebook, and more.

Chat Bot

Use AI to engage web visitors

Set up auto-replies during and off business hours for when you’re away and address common questions via an AI chatbot to free up your support team to answer more complex customer inquiries.

Be available to customers all day, all night.

Webchat

Chat leads in real time

Convert customers directly on your website. Birdeye lets you live chat web visitors, automate FAQ answers for quick responses, and text leads even after they leave.

Webforms

Get more leads with webforms

Quickly convert prospects by sending webform leads directly to your Birdeye Inbox for personalised follow up.

Secure Messaging Channel

Message customer through secure channels

Conduct sensitive customer conversations over a secure channel to protect data in transit. Send and receive patient information and documents without a worry.

Email with ease

Turn a tried and true channel into something better. Birdeye helps you templatise and standardise your emails for quick and consistent responses.

Receptionist

Transcribe voicemails

Keep the phones running even when you’re away. Birdeye’s automated receptionist answers calls and transcribes voicemails so you can follow up when you’re free.

Video Chat

Make time for face-time

Humanise your customer experience. Move ongoing conversations to video with just one click and virtually show prospects the products they are looking for.