Use GenAI to effortlessly manage and respond to every customer review from one intuitive dashboard.
Review Dashboard
One dashboard for all your reviews
Monitor reviews from over 200+ review sites in a unified dashboard. Easily tag them, respond to them, or assign them to a rep as a ticket.
Review Summary
Understand review sentiment with GenAI
Summarise the sentiment of hundreds of reviews with a single click to quickly learn what’s working — and what isn't. Create reports by location and share with ease.
GenAI Responses
Write the perfect review reply with GenAI
Write personalised review replies at scale with help from GenAI. Ask BirdAI to generate tailored responses from scratch or rephrase your replies to ensure they're on-brand, empathetic, and consistent. Fix grammar and change tone and length with ease.
Review Translation
Translate reviews and responses with GenAI
You don’t need a translator to serve multilingual customers. Birdeye Reviews will automatically translate reviews into English — then translate your response in your customer’s language.
Review Alerts
Get notified of new reviews instantly
Don't let missed reviews become missed opportunities. Get notified of every new review so you can read and respond in seconds from your desktop or mobile app.
Spam Detection
Target and tackle fake reviews
Don't let fake reviews ruin your reputation. We’ll find and flag spam so you don’t have to.
Response Templates
Save time with pre-written replies
Effortlessly engage without extra effort. Save your team time and show customers you’re listening with customisable review response templates.
Response Automation
Trigger automated review replies
Create custom automatic responses for specific review sources, locations, or star ratings to engage your customers without lifting a finger.
Review Reports
Measure reputation over time
Measure review count and reputation score over time and across locations. Create and share customised reports with local teams
Identify trends. Implement changes. Improve your workflows. With Review Insights, you have everything you need to deliver exceptional customer experiences.
