Resources

In this guide, we'll break down how customer feedback can improve your marketing conversion and share some tips for turning feedback into action.

In this guide, we’ll discuss how managers can quickly identify unhappy customers, take action, and deliver value throughout the customer lifecycle.

Discover the top SMS marketing trends for 2024. Learn how to boost engagement and drive growth in 2025 with our free expert guide.

The dealerships that win in 2021 and beyond are those that consistently exceed customer expectations. Here's how you can be the unquestioned leader in your area.

In this guide, we break down how you can use text messaging and webchat to win more business and accelerate growth.

Effective customer engagement means higher customer retention and more revenue. Here's how you can engage customers at any stage of the customer journey.

In this guide, we examine how businesses are creating personalized experiences and communications to their customers to adapt to the "new normal".

Did you know that online search traffic is an indicator of consumer demand? Learn which industries are most primed to bounce back post-COVID in our exclusive report.

Not sure how to shift your marketing plan to adapt to changed consumer behavior? Here’s how to retain your existing customers and gain the ones your competitors are losing.

Reviews & surveys help businesses rank higher on search, improve operations, and turn angry customers into loyal ones. Here's how to build a winning customer feedback process.

With Birdeye Interactions, your business can stay on top of every message you receive from customers. Here's how it works.

Don’t have the kind of online reputation that you want? Here are some templates you can use to respond to the 5 types of negative reviews.

Chatbots are conversational agents that help businesses like yours communicate efficiently without employees needing to get involved. Here are 5 examples you can use today.

Here are some tips and strategies to future-proof your business and be prepared for whatever may come next.

In this guide, we’ll break down a foolproof formula to supercharge your referral program and turn delighted customers into brand advocates.

Want to use text to market your business, but don’t know how to get started? Our checklist can help.

Getting your small business to stand out from the competition isn’t always easy. So we put together this guide to help you understand how to build a winning marketing plan.

The best marketing is a personal recommendation from a friend or family member. Here's how you can start collecting more customer referrals.