Resources

We talk with Ashley Cash, Senior Manager of Customer Experience at Globe Life, and focus on how multi-location businesses can better understand the Voice of the Customer.

A Q&A with Joey Randazzo, CEO of Becoming Media. We talk about how multi-location marketers can use business listings and online customer reviews to drive top-of-page SEO.

Referral marketing can help your loan officers maintain a healthy sales pipeline. Learn how to build an effective referral marketing strategy that will close more loans.

Birdeye Surveys puts your finger on the pulse of customer sentiment. Start sending effective customer surveys in minutes using 2-way text messages, email, video, or chat.

Birdeye Referrals helps you create custom referral and loyalty programs to turn your happiest customers into your newest stream of revenue.

Manually analyzing extensive feedback just isn't sustainable. Read how to easily leverage Natural Language Processing (NLP) to extract valuable insight from customer feedback.

Business listings are a critical component of an effective local SEO strategy. Learn how to optimize your listings to boost online discoverability and referral traffic.

Online reviews are an often overlooked, yet highly influential, ranking factor for local SEO. In this guide, you'll learn how reviews impact your search ranking.

In this guide, we’ll share tips, tricks, & insights from restaurant managers who’ve successfully adapted to digital & grew sales even during lockdowns and a global pandemic.

Want to be chosen more often in search results? Download this guide to find out how to collect and manage Google reviews and make your business the obvious choice.

This guide will show you how property management companies can effectively and efficiently mine feedback and get highly valuable insights at scale.

In this guide, we’ll discuss how managers can quickly identify unhappy customers, take action, and deliver value throughout the customer lifecycle.

In this guide, we'll break down how customer feedback can improve your marketing conversion and share some tips for turning feedback into action.

In this guide, we’ll discuss how managers can quickly identify unhappy customers, take action, and deliver value throughout the customer lifecycle.

Discover the top SMS marketing trends for 2024. Learn how to boost engagement and drive growth in 2025 with our free expert guide.

The dealerships that win in 2021 and beyond are those that consistently exceed customer expectations. Here's how you can be the unquestioned leader in your area.

In this guide, we break down how you can use text messaging and webchat to win more business and accelerate growth.

Effective customer engagement means higher customer retention and more revenue. Here's how you can engage customers at any stage of the customer journey.