Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7536 reviews73 reviews have no rating
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So far birdeye has delivered what they promised and Ritika especially has helped massively with the entire process of setting it up for me. Thank you
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😙
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Very impressed with the services that they provide and the onboarding process!
- j
Excellent experience
- d
We just completed our 3rd onboarding session with Akash and he did an awesome job. Birdeye really wants to make sure you are familiar with what all their program can do. I will update after we have been using it for a while.
- m
Great customer service which is super important to my business. Great from start to finish!
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- s
GREAT EXPERIENCE THANK YOU!
- r
Birdeye is very professional and has helped us tremendously with our business. A particular shoutout to Abhyuday Banerjee, our onboarding tech genius who is competent, patient and kind.
- j
Mahak is excellent at taking her time and explaining everything at a pace even an old dinosaur like me can understand. Please do not hesitate to engage Birdeye and especially Mahak!!!
- j
Amazing sales and onboarding experience! Thank you!
- s
Activating permanent monitoring of our social media accounts Pros: Birdeye brings all the capabilities together in one place. I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments. It is great that Birdeye enhances our continuous monitoring and control over all our accounts. I love the ease of formulating multiple types of responses to suit all the expected comments. The reports are very useful and cover a lot of details efficiently. Cons: Everything is easy with Birdeye after successfully integrating with all the social media platforms we use. Overall: Birdeye has greatly supported our efforts and enabled us to improve our social media presence. It is great that it removed inappropriate comments immediately and also helped those interested get a direct answer to their inquiries and directed them in the right way to get more information.
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Quality Reviews Equals More Customers For Your Business!Use Cases and Deployment Scope - I use Birdeye daily for all of my clients that I work with! While working with over 100 clients, Birdeye is fantastic for keeping track of any negative reviews that come in so that the business owner can respond quickly in a professional manner, as well as leave responses to all the positive feedback that a business receives. The ease of use for sending out review requests from a marketing standpoint as well as from a consumer standpoint is untouchable.Pros - Review requests being sent out -Receiving quick feedback in regards to any negative reviews -QR Code Generation, clients love to place these on invoices or in there place of business for another opportunity for a reviewCons - Report GenerationLikelihood to Recommend - Birdeye is perfect when you're working with lots of clients, reviews being the life blood of most businesses this is something that needs to be of top importance. Unless you are only working with a handful of clients, you need a system in place!Return on Investment - Return on Investment -Higher Rankings on Google! -Quality Reviews Equals More Customers For a Business! Everyone checks reviews before making a purchaseUsability - Birdeye's interface is simple to use! As with anything it takes a little bit of learning but the impact that consistent reviews brings a business is beyond worth it. When you can meet with a client and show them tangible results you are creating a win-win-win situation for the customer, business and marketer!
- a
Great Platform!Use Cases and Deployment Scope - I work with Birdeye every day and Birdeye has been a great benefit to my everyday routine. Not only do I love the addition of AI but my clients love the new feature as well! I am excited to see how they grow the AI compatibility in the future to help benefit us more!Pros - Review Responses -Review Requests -AI integrationCons - Support Cases -communication -Branding capabilitiesLikelihood to Recommend - I absolutely love being able to set up auto responses for my clients. Any clients who aren't using the auto responses are using the AI feature to respond to their own reviews!Return on Investment - Chat Feature -Review responsesUsability - Overall Birdeye is a very user friendly plaform. I do wish some areas behind the scenes (settings related) were easier to access and make changes to.Other Software Used - Uberall, Whitespark Local Rank Tracker
- l
Snehashish Ghoshal was great with the onboarding process. Thank you Susanna Alvarez
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Great for small businesses looking to build their online presenceUse Cases and Deployment Scope - We use Birdeye for review management of 100s of small businesses across the US. This allows us to help them with overall review management of their businesses and help them gain visibility overallPros - Support / help for any questions -Integration of CRM for review management -Easy to use platformCons - A few more analytical features -Making sure all reviews are pulling from important review listings -Easy to downlod PDFs from reviewsLikelihood to Recommend - It is well suited for those trying to build their businesses online and gain visibility and build their presence. It also is great for businesses that get a ton of review organically, that way you can monitor for negative reviews and make sure you are addressing themReturn on Investment - Improving star rating on google -Creating a review strategy to increase businessUsability - It is a very easy to use platform that is very straight forward depending on how you plan to use this - support is also very helpful if there is questionsOther Software Used - Whitespark Local Rank Tracker, Uberall
- m
I recently had the chance of working with Shuubhang Trivedi, and I couldn't be more satisfied with the service provided. He was incredibly helpful throughout the entire process, ensuring that everything was set up perfectly. Thank you for your outstanding service!
- l
Very happy with this software, it has helped me keep a schedule with our social media posts because it has simplified the process and assists me with posts ideas and content. I can now schedule weeks at a time and add a great variety of posts on multiple platforms at the same time. It also keeps track of all the messages from every platform in one spot which is such a time-saver and makes sure we don't miss a message. I also love how it has helped us get more reviews with automated follow-ups to our clients. Great investment for our business!
- t
Fantastic platform to increase productivity!
- c
The best tecnical suport we have received . !!!we are very grad!
- f
Awesome service, this has changed my business in major way. Pragya was super awesome in my onboarding , she is great for the company!
- n
Been an awesome experience.
- r
Birdeye to the rescueUse Cases and Deployment Scope - We use Birdeye to help with our online reputation, chatbots and reviews. After getting onboarded, we hit the ground running. We immediately noticed an increase in communication from our website and Facebook. With Birdeye's support, we were able to quickly respond to employees, potential customers and current clients. The tools aren't cheap but they have seemed worth the cost.Pros - Client Reputation -Chatbot -Customer ServiceCons - Price -Online contact information -Contract renewalsLikelihood to Recommend - If you are in need of increased client or employee reviews, Birdeye is a great resource. Not only will they set you up with the service, they will help you execute on the plan. They will keep you accountable to using the service and executing the plan as well. Chatbots are good as well but there are cheaper services now.Return on Investment - Improved Client Communication -Increased SEO -ROI has been solidUsability - The user interface is not difficult and the onboarding process is pretty helpful. Their customer service has walked with us the entire time and makes sure we have what we need when we need it.Other Software Used - Fieldwire, Foundation
- b
Birdeye is a must for medical and dental Google reviews!Use Cases and Deployment Scope - I use Birdeye daily for my clients for listings management and reputation management. But there are even more features that I will likely use in the future. Birdeye is the only reputation management that works well with medical and dental software systems. Highly recommend!Pros - Reputation management -Listings management -Integrations -AI automated responses -Widget for showing reviews on websites -Streamlining brands to look congruent across the webCons - I can’t think of any improvements!Likelihood to Recommend - My client is a dentist and finding reputation management to work with his CRM was a nightmare. But Birdeye integrated flawlessly and the support was amazing from Birdeye setting it up!Return on Investment - It allows our agency to offer more for clients -One client has over 85 reviews! -One client doubled their reviews in six monthsUsability - After using it once or twice, I’ve been able to navigate it easily.Alternatives Considered - Yext and HubSpot Marketing Hub - Birdeye is easier to use and works well with medical software