Our reviews
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4.9
7541 reviews73 reviews have no rating
- j
Great support and onboarding was very helpful.
- s
Great experience with Pragya and Birdeye.
- a
Oak Court Luxury Apartments. Nice apartments and quiet place to live. Safe neighborhood close to multiple food options such as Wendy's Panda Express culvers and Andys. Well kept grounds, pool, basketball court, and gym. Not far from Wal-Mart and Aldis.
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Fantastic software and customer serviceUse Cases and Deployment Scope - We use Birdeye mainly for automated review responding. We're able to creat custom response templates and have them trigger based off specific ratings and/or platforms. Being able to do this has saved my team countless hours of time logging into all the different profiles we manage and responding to reviews manually.Pros - Automated review response -Customer service -User friendly interfaceCons - More robust reports -Informing current customers with latest featuresLikelihood to Recommend - Birdeye has loads of features that are valuable to any type of business. Review responding with Birdeye has been an effortless experience and has saved my team hours and hours of work each month. Even if you dont use the automated response feature, Birdeye makes it incredibly easy to response to reviews on an abundance of platforms.Return on Investment - Saves my team 5-10 hours a week -Easy to onboard new clientsAlternatives Considered - ReviewPush and Podium - It has been some them since I have used either one of those platforms but at the time Birdeye had plenty more features than the others. They were also the first one I found that had automatic review responding.Other Software Used - Zapier
- t
Geat Product!!Use Cases and Deployment Scope - We currently use Birdeye for work order follow-up/reputation management and resident retention. It allows us to dive into how satisfied residents are after receiving services from us. We are able to call residents back and address any issues they may have encountered with maintenance during work orders being completed.Pros - User-Friendly system -Send out review links to multiple means of communicating -Allows us to get a better understanding of how residents feel about the service providedCons - More ways to send out links -Call/text residents right from the home screen -Get a full report monthly/weeklyLikelihood to Recommend - We are able to get detailed reviews sent back to us from residents who have closed work orders for that week. We are able to reply back to either email or phone. I would like it if we were able to receive a response back after we reach back out through Birdeye.Return on Investment - We have had high resident retention. -Less work orders not being completed accurately and in a timely manner. -We are able to see which maintenance needs improvement.Alternatives Considered - I have not used another site that is better than Birdeye. None of the other sites I have tried, allow us to utilize 2 different means of contact. It is very simple to use and customer service gets issues resolved in a timely manner. An all-around great product. I would highly recommend this product to all businesses that deal with the public.Other Software Used - 1CRM, Knock
- m
Excellent service
- g
Very pleased with the onboarding program at Birdeye, the process was easy to understand and implement. We have used Birdeye in the past and look forward to using their services this time around as well. Would highly recommend to any business.
- j
- m
Great support during setup. Excellent dashboard, and ease of use. Great product.
- j
Bird Eye knowledge is Real and Powerful
- r
Great program to have Pragya Awasthi was great she worked around my schedule to make sure I understood the program and was very helpful
- a
Birdeye is Great!Use Cases and Deployment Scope - I use Birdeye to send out review requests for several clients. We use Birdeye to get our clients' legitimate, 5-star reviews so that we can improve their online presence. I use it on a daily basis with 50-75 clients. Some of my clients are integrated, some of my clients use QR codes, and some of my clients send me client lists.Pros - Efficiently help problem solve -Communicate well and follow up -Platform is very user-friendlyCons - When there are problems, making the process more understandable to us and to clients - specifically with integration issues -QR code maker could be improved for more customization -More customization options in review requestsLikelihood to Recommend - I think Birdeye is great for businesses that use a CRM system that is able to integrate with Birdeye so that clients are automatically pulled into Birdeye and sent review requests. I would also say this is more suited for businesses that see multiple customers and clients weekly versus businesses that maybe only have one or two clients a month. Ex: Dentist offices get great returns, but contractors/real estate agents may not be as great.Return on Investment - Helps improve Google ranking -Helps give clients a place to voice their opinion specifically contacting for concerns -Gives businesses better reputation and more credibilityAlternatives Considered - I have not used any other platforms similar to Birdeye.Other Software Used - Google Business Profile, CodeMonkey, UberallUsers and Roles - Account managementSupport Headcount Required - They are managers who act as the liaison between the rest of the account management team and birdeye and help us learn and use Birdeye.Business Processes Supported - Review generation -Review monitoring -Review respondingInnovative Uses - QR Codes -CRM integrations -Customization featuresFuture Planned Uses - Messaging features -Citation management -Referral gatheringLikelihood to Renew - Birdeye is extremely beneficial in generating new reviews for clients and there is a direct impact on their business from these reviews.Products Replaced - Not SureKey Differentiators - Integration with Other Systems -Ease of Use - I would say ease of use was the most important not only for our team but for our clients as wellEvaluation Lessons Learned - Maybe consider other services that Birdeye offers.Implementation Details / Implementation Partner - Don't knowSupport Rating - Support is really responsive for the most part. I don't feel like they explain it the best for people who aren't as tech-savvy. I have recently had trouble with a more difficult integration and it is hard to pinpoint who I need to reach out to.Exceptional Examples of Birdeye Support - They are very good at answering any questions I have about integrations and if they can't answer or don't understand they will have a meeting with me.Usability - Birdeye is extemely easy to useEasy Tasks - Set up -Review bulk uploads -Setting up integrationsDifficult Tasks - QR CodesMobile Interface Availability and Impressions - Yes - It works very well.
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Great tool for any business owner!Use Cases and Deployment Scope - Birdeye is a partner with my agency to help us help our clients facilitate reviews for their businesses. I use Birdeye every day to send out requests, pull reports, and overall present my clients with their current online reputation.Pros - The technology is great -They are constantly coming out with updates and new functions -They make the entire process easy and user friendlyCons - Sometimes support is unresponsive for weeks -Providing more feedback as to why a client may have failed the 10DLC form -Being able to turn off messaging without contacting supportLikelihood to Recommend - -This tool is great for any small to medium-sized business that is working to help grow its online reputation -Anyone looking to get reviews -Anyone looking to get reviews through multiple different scenarios -Anyone who wants to be more hands-off and have something done for them -Anyone who wants to be more involved or choosey in who is being sent requestsReturn on Investment - Helping to facilitate reviews -Helping to deter people from writing bad reviews -Sometimes reviews aren't posted to GoogleAlternatives Considered - I have not used any other product similar to Birdeye
- j
BirdEye - Be Found, Be Heard, Be Chosen, and CommunicateUse Cases and Deployment Scope - We use Birdeye to communicate with our customers through multiple channels like Facebook Messenger, Instagram Messenger, Google Chat, Live Chat, and texting to name a few. A great platform that started as a review company that has morphed into a full-blown customer retention, customer acquisition, and retention platform. Would not leave home without them!Pros - Manage reviews from monitor to promote to ask for or acquire reviews -Unified communication Inbox -Social module -Mass texting, one on one texting, two way textingCons - Better email -More APIsLikelihood to Recommend - Most businesses fail at communicating with their customers and Birdeye makes that process easy and beneficial for both the business and the end client. Every business that collects email and cell that deals directly with the public can use Birdeye. We feel just about every business can find Birdeye as a benefit so not sure where the less appropriate applications would be!Return on Investment - We have continued to grow each year even during COVID -We have grown 20% every year and have a 88% retention -Birdeye becomes a way of life for the end users and as Birdeye continues to add products it makes it harder to leaveOther Software Used - Uberall, Zapier, Apple Keynote
- a
Birdeye is A Must For Managing Your Business's Reputation!Use Cases and Deployment Scope - My company works with 1000s of businesses and we utilize Birdeye's software to ensure that we are successfully managing their reputations online and helping them to increase their ratings across review platforms. I work with around 100 clients myself and they are all thrilled with the results they get through integration with Birdeye. One of my favorite features is the ability to create templates for automatic replies to customers. This helps us to engage with our clients' reviews whether they are positive or negative. I highly recommend Birdeye!Pros - Customer Service -Ease of use -Advanced TechnologyCons - More branding and marketing optionsLikelihood to Recommend - Birdeye has always been super useful for pretty much all of my clients who don't have time to focus on asking for reviews or responding to them. The Birdeye customer service team is always there to help so we never have to worry about anything on our end. Ajay has been especially helpful with any inquiries I have.Return on Investment - Customer satisfaction which helps get our customers to continue returning to work with usOther Software Used - Uberall, Whitespark Local Rank Tracker
- s
I just started using Birdeye this past month and it has been a breeze to set up and use. My implementation specialist, Mahak Gudwani, has helped me multiple times on setting up my review platform and again with my mass texting feature. She is easy to talk to and very efficient and knowledgeable!
- m
Today, Mahak showed me how easy it is to create and edit social media posts across multiple platforms, and then to monitor for activity. BirdEye is really easy to use, and effectively connects my online efforts in one place.
- j
Itishri was very helpful throughout the onboarding process. All of our questions were answered quick and efficiently!
- n
My parents live at Oak Court Apartments in Republic, Missouri. They have lived there for over 6 years. They have a handicapped apartment with 3 bedrooms on the ground floor. The apartments are conveniently located close to Walmart, pharmacies, doctors, dentists, eye doctor and hearing aid office. A senior center is also close to visit and eat with other seniors. Republic has a new Amazon providing new jobs and encouraging new businesses. Republic is a close drive to Springfield, Branson and Lake of the Ozarks for fishing, boating, shopping and entertainment.
- a
Birdeye is the best!Use Cases and Deployment Scope - I use Birdeye on behalf of my small business clients to gain reviews! The purpose for using Birdeye for my clients is not only to gain reviews, but to gain good reviews as well. The more reviews my client obtain, the higher they will rank on Google. Birdeye is a key component into helping my clients grow their small businesses!Pros - Easy to set up and account -Customer service -Fantastic marketing strategyCons - 10DLC set up was tricky -Faster customer service -Clear instructionsLikelihood to Recommend - Birdeye is well suited for a client who can integrate with their CRM system. It is less appropriate when integration is not an option.Return on Investment - Makes my job easier -Huge return on the company for working so well -Clients and employees love itAlternatives Considered - I have never used anything like Birdeye.Other Software Used - Uberall, Google Ads
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Best Review SystemUse Cases and Deployment Scope - We use Birdeye for Review Management for Our Clients and Have seen tremendously awesome results with Google Reviews. Which in-turn help us in overall SEO services, and Google online presence. We have been using their integrations for Auto trigger reviews for clients and create a better experience overall. Also their support is very good and responsive.Pros - Reviews -Listings -Google Business Sync -IntegrationsCons - Listings -Booking Widget -ChatLikelihood to Recommend - I would highly recommend to everyone using Birdeye, Birdeye is a platform that helps businesses manage and improve their online reputation, collect customer feedback, and drive customer engagement.Return on Investment - PositiveAlternatives Considered - Podium - Cheaper, and have better support on Integrations Also keep on improvingOther Software Used - Semrush, Cloudways, HubSpot CRM
- a
I would recommend Birdeye!Use Cases and Deployment Scope - I use Birdeye for about 100 of my clients. We use it mainly to get feedback from their customers. We have some insanely successful campaigns through Birdeye that have helped improve my client's SEO immensely. We also use it to reply to reviews. It adds a personal touch to their Google page and Birdeye makes it really easy to come up with responses and rotate through them. It saves my clients a ton of time.Pros - Allows Integration for hands off review requesting -Responding to reviews with AI -A great customer service teamCons - More client management systems to integrate with -More atheistically pleasing QR code optionsLikelihood to Recommend - I have clients who say they are too busy to sent review requests to their customers but they would get so much feedback if they did. The integration feature is by far the greatest thing they offer. This is the best for people who see a ton of customers in a week and my clients with less a week don't see as much success.Return on Investment - In the 2023 Local pack/finder ranking factors for Google, High Numerical Google Ratings (e.g. 4-5) was #6. This highlights the importance of the reviews we're getting through the system. It has directly impacted our SEO for the better.Alternatives Considered - It's way more modern and offers more options than Review Wave. It's much more user friendly.Other Software Used - Uberall, Whitespark Local Rank Tracker
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Great Reputation Management System Pros: I like how it is super easy to use for myself but also for my clients coming from an different agency, it is very easy to explain but also fun to use at the same time. Being able to customize requests while also creating QR codes and responding to reviews is super helpful! The customer service is also supper attentive and being able to send my clients over to the support team at Birdeye I have never waited longer than a couple of days. Client is always satisfied! Cons: None really, I do think the site speed could be a little faster. Overall: My overall experience is that it has helped me and my clients out a bunch.
- n
Birdeye a well-priced option for local listings management Pros: The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI. Cons: For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned. Overall: Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future.
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