Integration call-outs introduced for Facebook and GMB pages

NewAll Birdeye businesses, which haven't integrated Facebook or GMB pages will view a prominent banner that will appear on top of the Reviews page prompting them to connect their social accounts with social pages.

In a purview of enhancing the review management, Birdeye introduced integration call-outs for Facebook and GMB pages. All direct and reseller account users will now be able to view a banner prompting them to connect their social accounts, including their respective social pages.

You can view separate banners for Google and Facebook. You can simply click on the 'Connect' button on the banners to integrate the pages. You will be redirected to a new page where you can connect your social accounts and map the associated pages.

This workflow is enabled for 'Reply' button as well. If your Google or Facebook page is not connected, and you click on the 'Reply' button to respond to a review, you will be prompted to connect the page.