Birdeye's Sentiment Score shows how customers feel about your business by gathering feedback from surveys and reviews across locations to help improve customer experience and drive growth.
Location-Based Sentiment
Track sentiment to improve regional performance
See customer sentiment for each of your locations and track changes in sentiment over any period of time. Make targeted changes that improve customer satisfaction at different locations.
Category-Based Insights
Explore sentiment by category
Deep-dive into any and all the categories that impact your brand reputation. Get a sentiment score for each category, then down to the specific adjective that was mentioned by your customer.
Smart Insights
Accelerate decision making with GenAI insights
Instantly understand detailed insights through GenAI summaries and leverage GenAI recommendations to focus on key improvement areas, speeding up your decision-making process and driving business success.
Themes & Snippets
Distill feedback into popular themes & snippets
Get GenAI themes from feedback and survey response data. Slice and dice reviews into bite-sized snippets with details that matter-keywords and categories.
Do more with Birdeye Insights AI
Birdeye Score
Get a single metric to measure sentiment, reputation, and online presence across brands and locations.
