Sentiment Score

Unlock customer sentiment to enhance experience

Birdeye's Sentiment Score shows how customers feel about your business by gathering feedback from surveys and reviews across locations to help improve customer experience and drive growth.

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Location-Based Sentiment

Discover trends to improve regional performance

See customer sentiment for each of your locations and track changes in sentiment over any period of time. Make targeted changes that improve customer satisfaction at different locations.

Category-Based Insights

Explore sentiment by category

Deep-dive into any and all the categories that impact your brand reputation. Get a sentiment score for each category, then down to the specific adjective that was mentioned by your customer.

Category-Based Insights
Smart Insights

Accelerate decision making with GenAI insights

Instantly understand detailed insights through GenAI summaries and leverage GenAI recommendations to focus on key improvement areas, speeding up your decision-making process and driving business success.

Smart Insights
Themes & Snippets

Distill feedback into popular themes & snippets

Get GenAI themes from feedback and survey response data. Slice and dice reviews into bite-sized snippets with details that matter - keywords and categories.

Themes & Snippets

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