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The 2022 state of online reviews

In an era where consumers rely on online reviews to make purchasing decisions, understanding the evolving online reputation dynamics is essential for local businesses that want to grow. 

Download the 2022 edition of our annual benchmarking report based on the review data collected from over 80,000 businesses. The report will help you understand the latest trends in online reviews to help you empower your online reputation strategy and get ahead of the competition. 

Download the full Guide

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  • 15-249 locations
  • 250+ locations

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In this report, you’ll learn:

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  • How the pandemic affected customer reviews in 2021
  • What channels work best when requesting reviews
  • Where do customers like to leave reviews for your industry
  • How to create a scalable review generation program effortlessly
  • ...and much more!
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Data is from over 150,000 Birdeye business customers

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Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.

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