Making a splash with Reviews, Surveys, Insights, and Social
Company Snapshot
RED RHINO passionately serves thousands of customers across their 10 Florida locations, and they aren’t just focused on finding and fixing pool leaks. They’re also committed to providing exceptional service to each and every client. RED RHINO is setting the standard for excellence by applying customer sentiment to continuously improve their everyday processes and attain their vision of America’s most loved and trusted pool leak company.
- 10
- March 2019
“We really care about taking care of our customers, and we respond to every single review. Even with roughly 250 to 300 reviews a month, we type out responses to every single one because it's very important we deliver extraordinary customer service to customers at every level.”
Background
RED RHINO sincerely cares for their customers and were eager to find an experience marketing platform that could help their team provide quality service to every client. Integrity and innovation are both incredibly important to RED RHINO, and they were looking for a partner with a shared vision. As the most complete reputation management platform on the market, Birdeye far exceeded RED RHINO’s expectations.
Every review matters, and so do the people behind them
Birdeye’s #1 priority is helping local businesses accomplish their goals. Responding to individual reviews can be challenging for small businesses — especially when they receive as many reviews as RED RHINO. Since 2019, Birdeye has helped RED RHINO collect nearly 10,000 additional reviews across all sites, increasing their review volume by 1048%.
Their results are impressive, but RED RHINO views their reputation as more than just a number. Their top priority is delivering better overall customer experiences. Birdeye provides RED RHINO with an all-in-one dashboard that makes it easy to monitor reviews across 100+ online sources and respond quickly with customizable templates.
“The impact of reviews is substantial, and we have seen massive increases since partnering with Birdeye. Reviews give us the opportunity to have another positive interaction with each customer and to solve issues quickly. Birdeye helps us accomplish a lot of things that are important to our business. I couldn't imagine not having it.”
Since Implementing Birdeye in 2019, RED RHINO has seen successes such as:
- 1243% increase in Google reviews
- 4.6K direct website visits
- 61.7% increase in Google Maps views
- 27.2k mobile profile impressions
Diving deeper with Surveys and Insights
RED RHINO values feedback and consistently uses what they learn to improve their customer’s experience. Customer sentiment is an important component of their business, but with locations across the state of Florida, it can sometimes be challenging to effectively analyze and implement feedback.
Birdeye Surveys and Insights have helped RED RHINO humanize big data and keep track of emerging positive and negative sentiment trends. Their business development team uses Surveys to collect feedback from their partners and provide exceptional service at every stage of the customer journey. Birdeye’s AI-powered Surveys organizes and optimizes hard data to make findings actionable and easy to understand. This data can then be turned into opportunities for growth.
Insights has also helped RED RHINO examine their customer sentiments across reviews, surveys, and social media. With this information, RED RHINO can easily make data-driven improvements and further optimize the customer experience. Since partnering with Birdeye, RED RHINO has served 40,341 happy customers and maintained a 4.8-star rating on Google.
Getting started with Social
RED RHINO has recently adopted Social, one of Birdeye’s newest products. While they are just getting started and preparing social content, they are looking forward to the effortless scheduling features Social provides. From a single dashboard, RED RHINO can use Social to schedule multiple posts across several accounts and track them all through an intuitive visual calendar.
Bireye Social makes it easy to manage multiple accounts across Facebook, Instagram, Twitter, LinkedIn, YouTube, and Google. Our visual editor will help you post engaging content, and our unified platform allows seamless publishing, engagement, and reporting across brands and locations.
Service comes full circle with Birdeye
Birdeye has helped RED RHINO further improve their incredible customer experience. Our platform makes it easier for RED RHINO to manage reviews and make sure every single customer receives a thoughtful response. Plus, RED RHINO can easily digest customer sentiment and turn feedback into improved experiences. RED RHINO has impressive results on the horizon, and we are looking forward to them making a splash with Birdeye Social.
Schedule a demo today, call 1-800-561-3357 ext 1, or send an email to sales@birdeye.com.
“Birdeye has excellent customer service. If I have an issue, it gets solved quickly, and I always enjoy meeting with our account manager. It's a joy to get on a call with her and just know how we're doing. And she's always so kind and really concerned about our success. That’s what makes Birdeye stand out the most for me. “
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
