How Gil Auto revved up their online reputation with Birdeye
Company Snapshot
Gil Auto Service & Maintenance is a family-owned auto repair business located in Bondi Junction, NSW. With over 30 years of experience, their team of skilled mechanics provides top-quality repair and maintenance services for all makes and models of vehicles. They are committed to providing their customers with personalised service and building lasting relationships.
- 2021
- 1
- 1986
Building a strong online reputation to attract more customers
Gil was looking for a way to expand his business online and improve their online reputation to attract more customers. He turned to Birdeye's review management software, which allowed them to easily collect and manage customer feedback, respond to reviews, and showcase their excellent service. With Birdeye's help, Gil Auto Service & Maintenance was able to improve their online reputation and attract new business, giving them a competitive edge in the automotive industry.
"Birdeye gave us an option to look at things differently. They really gave us an opportunity to expand our business to an online platform that we couldn't do ourselves."
Gil Auto has seen the following key improvements in the past 12 months with Birdeye:
- 144 new reviews generated
- 271% increase in calls to the business
- 140% increase in direction requests
- 271% increase in website visitors
- 367% increase in Google profile views
- 256% increase in discovery searches
"The customer service is very good. It's very easy to them, very easy to get a hold of them and when we have a problem they are sorted out. Not that we have many problems, the problems are more ourselves in understanding in what we should be doing. Its a terrific platform for small business."
Birdeye gets you real results that help you be chosen
- +350%
- +0.8 Stars
- +10%
Data is from over 100,000 Birdeye business customers
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
