Reputation Score

Unlock insights to improve online reputation

Maintain a strong online reputation with Birdeye’s Reputation Score, which aggregates review data for deep insights into ratings, counts, and responses.

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Reputation Score
Star Ratings
Star Ratings

Monitor star ratings to maintain top rankings

Get a snapshot of your online reputation and customer satisfaction levels across locations. See at a glance how scores have changed over time.

Review Count

Monitor review count and online engagement

Track the volume of feedback your business receives for each of its locations. Higher reviews signals more engagement that in turn gives you more insights.

Review Count
Review Response

Track response rates to maintain engagement

Engage customers by tracking review response rates. Ensure all locations show their dedication to customer satisfaction by actively responding to reviews.

Review Response
Smart Insights

Optimise reputation with GenAI insights

Get updates on rating changes, top review locations, and leverage industry-specific AI to receive actionable recommendations that improve online reputation

Smart Insights
Reputation Score by Source

Compare performances across review platforms

See how your business performs across different review platforms like Google, Facebook, Yelp and more. Focus your efforts to improve customer satisfaction and engagement.

Reputation Score by Source
Reputation Score by Location

Assess and improve reputation for each location

Compare Reputation Scores across locations to spot top performers and areas needing improvement. Address specific issues to ensure consistent overall reputation.

Reputation Score by Location
Reporting

Compare reputation changes to spot trends

Monitor how your online reputation evolves compare against that of your industry and make data-backed decisions to maintain improve your business's standing

Reporting

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