Maintain a strong online reputation with Birdeye’s Reputation Score, which aggregates review data for deep insights into ratings, counts, and responses.
Star Ratings
Monitor star ratings to maintain top rankings
Get a snapshot of your online reputation and customer satisfaction levels across locations. See at a glance how scores have changed over time.
Review Count
Monitor review count by location
Track the volume of feedback your business receives for each of its locations. Higher reviews signals more engagement that in turn gives you more insights.
Review Response
Track response time and rates to maintain engagement
Engage customers by tracking review response rates. Ensure all locations show their dedication to customer satisfaction by actively responding to reviews.
Smart Insights
Optimise reputation with AI recommendations
Get updates on rating changes, top review locations, and leverage industry-specific AI to receive actionable recommendations that improve online reputation
Reputation Score by Source
Compare performances across review platforms
See how your business performs across different review platforms like Google, Facebook, Yelp and more. Focus your efforts to improve customer satisfaction and engagement.
Reputation Score by Location
Assess reputation for each location
Compare Reputation Scores across locations to spot top performers and areas needing improvement. Address specific issues to ensure consistent overall reputation.
Reporting
Compare reputation changes to spot trends
Monitor how your online reputation evolves compare against that of your industry and make data-backed decisions to maintain improve your business's standing
Do more with Birdeye Insights AI
Birdeye Score
Get a single metric to measure sentiment, reputation, and online presence across brands and locations.
