Manage customer experience and drive growth at scale
Manage your business listings to rank higher everywhere online.
Google My Business Integration
Manage your GMB profiles for all locations. Add business hours, websites, and more. Engage customers with Google Q&A and dynamic content.
Update and manage your business listings for every location across 50+ sites to ensure you’re found easily by customers, no matter where they’re searching.
Your SEO-enhanced Birdeye profile showcases all your reviews from 200+ sites to drive more traffic to your website and more customers to your door.
Display your reviews as part of your search result and stand out from the pack.
Get customer reviews on sites that matter to your business and boost customer happiness by leveraging feedback from 200+ review sites.
Google Direct Reviews
Get more customer reviews on Google by leveraging Birdeye's direct integration with Google's private API.
Collecting new reviews has never been easier. Birdeye sends customers to top review sites to share their feedback.
Access all your customer reviews, for every location, from every source, in one dashboard.
Take control of your brand and solve customer issues by managing all your reviews in one place.
Let your customers do the talking to increase trust, social proof, and sales.
Let your customers refer your business to their family and friends.
Send your happy customers a referral request in just a couple of clicks.
Email, Text & Facebook
Customers can refer your business on social media, or directly with their family and friends through email and messaging apps.
Completely automate your referral campaigns and get new leads on autopilot.
Beautifully designed referral emails and landing pages with complete customisation.
Run multiple reward strategies and track conversions to optimise for best results.
Engage and Convert
Get notified as soon as you get a new referral and engage them immediately from the Birdeye Inbox.
Track all referrals in one place and understand what works best for you - from shares, to clicks and leads.
One easy-to-use platform for your team to connect with leads and customers from any channel.
One central tool for interacting with customers via text, Facebook Messenger and Webchat.
Birdeye Receptionist captures your missed calls and turns them into text conversations, so you can schedule appointments, answer questions, and close deals faster.
Achieve more as a team. Assign messages to different teams, answer questions faster, or close a sale without missing a beat.
Interact with your customers face-to-face, no matter how far away you may be.
Send and receive text messages using your existing business landline number.
Put webchat on your website in a breeze and get fresh leads with your morning coffee.
Convert more website visitors into customers. Engage visitors immediately with live chat or text them even when they leave your website.
Engage your website visitors right when they come in. Livechat makes the conversation real-time.
Robin, our chatbot, frees up your team's time by answering questions, scheduling appointments, and closing deals automatically.
Effortlessly connect with your customers at any point in their journey by engaging at the right time, in the right channel.
Make better business decisions with real-time feedback on products, services, and overall experience, wiring your entire organisation around customer insights.
Create surveys for customer experience, employee experience, product experience, brand experience.
Engage each customer at the right time with NPS or CSAT surveys. Collect feedback across the customer journey via email, websites, SMS, and more.
Create, test and modify multiple surveys in just a few clicks, no coding required.
Pick One Surveys
Design surveys as short as the modern customer's attention span. Create mobile-optimised ‘pick-one' surveys that make capturing feedback quick and easy.
Use Birdeye to make it simple for customers to give their feedback so you can turn every survey into a review.
Slice and dice responses however you like: by question, over time, or by location to identify sentiment trends with advanced survey reporting and custom dashboards.
Birdeye's auto-ticketing instantly alerts you of detractors so you can address their issues promptly and win back their loyalty.
Meet your customers where they are. Send surveys via email, SMS and social media in one click.
Text or email survey requests to your customers while chatting with them in Inbox. Reach them when they’re already actively engaged.
Role Based Alerts
Manage customer issues quickly with role-based survey response alerts for different locations and teams.
Natural Language Processing
Let our award-winning NLP engine, Athena, turn survey responses into actionable insights so you can take action to improve customer experience.
Understand where you rank in your industry and leverage competitive insights to get ahead.
Compare sentiment for products and services against industry leaders at a brand, national or local level.
Analyze your competitors’ reviews from hundreds of review sites and social platforms so you can identify and track trending topics.
Evaluate your relative performance using the same categories and sub-categories you create then drill down into specific topics, keywords, and adjectives.
Compare Net Promoter Score
Measure your competitors' Net Promoter Score (NPS) based on customer sentiment from their reviews to learn what their promoters love about their business.
Dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where.
Natural Language Processing
Birdeye’s NLP engine, Athena, humanizes big data so you can understand the sentiments expressed in feedback and improve operations at the location and corporate level.
Monitor sentiment levels from customer feedback to understand your strengths and weaknesses and discover trending topics in your market as a whole.
Easily group relevant keywords into custom categories to measure different areas of your business.
View sentiment trends by topic, zoom in on specific keywords and adjectives, and put it all in context with snippets from review text.
With Birdeye, merge related topics into clusters automatically to improve accuracy.
Measure review volume, ratings, and sentiment from customer feedback at a location level to identify your highest and lowest performers.
Teach Athena what topics you value by changing topics and keywords to positive or negative, or adding new topics and keywords you want to track.
Convert reviews, social mentions and survey responses into support tickets. Solve issues before they escalate.
Sort, prioritise and resolve customer issues with ease, by assigning tickets to specific employees.
Real Time Updates
Track ticket resolution every step of the way. Birdeye's support ticket system notifies employees or locations when a new ticket is assigned and each time its status changes.
Automatically create tickets based on custom criteria like review rating or keyword, and auto-assign these tickets to specific employees.
Webchat and Text Messages
Automatically convert texts and Webchat messages into support tickets straight from inbox.
Track response rate and resolution time. Monitor all open tickets. Address customer issues fast and create visibility.
View all comments and status changes for each ticket to keep everyone on the same page.
Use filters to create custom ticket views based on location, status, owner, and time period. Easily navigate and prioritise tickets.
Birdeye's help desk software integrates seamlessly with other platforms so you can manage all your support tickets from all channels.