Embed customer feedback, customer data, and insights in your organisation to make every experience great
Model and instrument every touchpoint via analytic tools and dashboards to effortlessly connect with your customers at any point in their journey.
From unstructured data to actionable insights
Birdeye's Natural Language Processing (NLP) engine, Athena, converts mountains of feedback into razor-sharp insights you can act on.
Deep sentiment analytics let you measure performance across custom categories, discover overarching topics, and identify root causes driving customer sentiment.
Get insight into your customers
Run NPS and CSAT surveys for different customer segments to glean insight into reviews and ratings. Stay on top of sentiment trends with advanced reporting and custom alerts.
Monitor and respond to all reviews in one place. Use Ticketing to solve problems faster and convert detractors into promoters.
Feedback comes from many sources, and we capture them all
Take your overwhelming customer data and give it to Birdeye. With all of your customer feedback in one place, we provide you insights you can easily understand and take action on.
Leverage these to optimise business decisions that make customers happier, faster.
Benchmark against your competitors
With Birdeye's Competitor Analysis, get the same insights into your competitors' customers that you have into your own.
Compare performance at an industry, brand, location, category, and topic level to understand where you excel and where you can improve in order to dominate the industry.
Manage 10 or 10,000 locations in one place
Manage all your customer feedback in one place, streamline management with custom hierarchies and designated user roles and permissions.
Birdeye integrates seamlessly into your existing, work flows with custom APIs so you can optimise customer experience without missing a beat.
Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the User interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful.
Bass & Hall Dental Implant and Periodontal Partners LLP
So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted!
Ruth E. Bailey D.D.S.
I’ve spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients!
Jackson Creek Dental Group
Grew our reviews fast and effectively! Love BirdEye! So happy we picked them!!
Structured Foundation Repairs Inc
BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately started see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest!
Wilkinson Bradley W DDS
This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now.
Mike Bachman Plumbing
We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We're showing up #1 on Google in our area now. People are calling us based on our reviews now!
Doctors Making Housecalls by Eventus WholeHealth
We are very pleased with our arrangement with BirdEye. We’re getting meaningful feedback, at a reasonable rate!
Insulation Contractor - Energy Seal, Inc.
At Energy Seal, we are typically a one time business, spray house insulation, so we generally don't have repeat customers. We have one time customers. BirdEye helps us get new reviews from all our customers. These positive reviews help people choose us over our competitors. We were spending hundreds a day in paid advertising. The more reviews I have, the less money I have to spend on other options to do paid advertising. I was spending thousands a month on Google, whereas now people are choosing me because of reviews and not so much paid advertising efforts. People trust the reviews more than paid advertising.
Hankey Law Office
Easy Peasy! We have dramatically increased the number of reviews our office gets. I love the monthly reports breaking it all done. Comes in very handy for our marketing meetings! It's an excellent marketing tool. Our reviews have increased by 200%!! The options we give our clients make it very easy for their use. At my end, its so easy to send a request. You can follow up anytime to see what's going on with the request. The dashboard is great - shows all of our information. We also get monthly updates letting us know our numbers. And it's very user friendly!