Sales Trainer, Account Management at Birdeye in Gurugram, India - Apply now!

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What You’ll Do:

We are looking for a Sales Trainer to design and deliver educational programs for our sales teams. Sales Trainer responsibilities include conducting skills gap analysis, preparing learning material and evaluating results after each training session. For this role, you will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity. Ultimately, you will help increase the overall performance of our sales teams and ensure they have the skills to achieve their goals.

Responsibilities:

• Conduct skills gap analyses to identify areas of improvement
• Design training curricula within time and budget constraints
• Produce physical and digital educational material (e.g. videos and case studies)
• Onboard new salespeople
• Coordinate individual and team performance review sessions to discussstrengths and weaknesses
• Monitor sales objectives and results
• Collect feedback from trainees and managers about training courses
• Report on impact of training programs (e.g. sales achieved)
• Liaise with external trainers or industry professionals and organize seminars
• Maintain updated records of training material, curricula and costs
• Lead new hire sales bootcamp

• Proven work experience as a Sales Trainer or similar role
• Experience in a sales position is a plus
• Ability to manage the full training cycle, including in-person activities and web-based learning
• Hands-on experience with e-learning platforms
• Excellent organizational skills
• Solid communication and presentation abilities
• BSc degree in Education, Human Resources or relevant field
• Additional certification in training is a plus

Why You’ll Join Us
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.