Carissa's brilliant use of Birdeye's natural language processing tool has revolutionized customer experiences across multiple restaurants.

Carissa NewtonStrategic Growth Marketer at Cunningham Restaurant

“Birdeye has been a critical partner in helping us manage our reviews and business listings across many locations. We have one global view of everything and manage both aspects on a much more consistent basis with an integration partner like Birdeye.”

Carissa Newton

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Outstanding AI-Driven Analytics Award

This award represents exceptional achievements and effectiveness in utilizing AI-driven analytics to extract valuable insights, make data-driven decisions, and drive tangible outcomes.

Carissa’s Award-Winning Journey

Carissa stands as a true pioneer. With meticulous dedication, Carissa delved deep into the realm of customer feedback, mining trends and keywords from reviews on third-party sites.

Her objective? To craft custom reports that not only pinpointed strengths but also illuminated the path to improvement. Through her unwavering commitment, Carissa's insights have even elevated menu offerings based on customer feedback.

Her journey reminds us that the pursuit of AI knowledge, the drive for innovation, and the commitment to excellence are the keys to lasting success.

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Meet the other CX Award Winners

Most Successful AI Implementation

Presented to

Audra Baldwin

Amplify & Interactions Dept. HeadCreekmore Marketing

Audra's impact is profound – she guided a client to triple their yearly revenue by adopting Birdeye Webchat.

Most Successful AI Implementation

Presented to

Justin Olson

Chief Marketing OfficerFast Pace Health

Justin's pioneering spir it led him to shape Birdeye's AI tools through beta testing and swift product adoption.

Birdeye: The Obvious Choice

Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for healthcare practices of all sizes.