Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7525 reviews73 reviews have no rating
- t
Good product, but flawed Pros: Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system. Cons: We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients. Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts. Overall: The support team really wants to do a good job and can make up for the product's shortcomings. Issues pop up, naturally, as we come across unique instances, etc., and our Account Manager is great about working with us on finding resolutions.
- a
Reputation Solicitation Is Fantastic Pros: It is very easy to integrate practice mgmt systems with the birdeye review solicitation API. Cons: integrating with multiple locations or locations on cloud based servers Overall: Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.
- c
Reviews with ease Pros: I love how easy it is to use, and how you can implement clients CMS systems so it. gets even easier. If they aren't, I love how it is so simple to enter a name. Cons: More programs that it can integrate with. Like Rapport is a big one, and sometimes integrations break and we are not told that they are until last minute. If we could be emailed when it is broken so we could fix it that would be great.
- v
Easy to use Pros: I like that I don't have to be 'tech' on this. I have handed off management to it to someone else in the office who isn't as techy as me. Cons: no complaints as of yet. Was able to get help with the issues I did have. Overall: Happy with everything right now
- w
very efficient process to get this going, answered all my questions and covered what i needed to know, made me very confident in their services
- g
Always take great care of me. !!!
- m
Birdeye has help our marketing efforts Pros: The platform is great and allows me to see everything in one place. Cons: I want more options in customization especially with the website widget. Overall: Very good.
- d
Great Experience Pros: Made a big difference for me with patient reviews. Cons: Birdeye has worked great for me so far .I haven't encountered any difficulties yet. Overall: Great so far.
- m
Birdeye is a good product for Reputation Review Monitoring & Management Pros: Fairly easy user interface - although sometimes at the cost of functionality (or self-customization). Nice dashboard for our Clients to view their Reviews and Reports if they want. Cons: Not easy to pull reports with every view I want (without making a "feature request" to add that report or view that I want. Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would have for functionality or user control (or notification). Overall: It's OK. I'm frustrated that there are no learning modules to take a new Admin User or Owner through the basic setup and functionality. It's an easy interface on the surface - but much to learn by plowing through Help Topics one-by-one or opening a Support ticket for each issue I encounter...
- t
Great service. Thanks
- m
Really good company! They have good customer service and great support
- s
Importance of reviews in todays market Pros: Very nice presentation when clients open the review request, Cons: Many clients have difficulty or are unable to leave a review, but this not the fault of Birdeye, it's a google issue. People without a gmail account have to surf around to figure out how to use their non gmail account. many get frustrated and stop, or think their review has been posted, but it wasn't. Birdeye gives you an additional option to leave a review through Birdeye alone which is helpful for those with difficulties. Overall: Customer service has been incredible. They continue to stay in touch until problem has been resolved.
- a
Fully committed Pros: ease of use and easy to navigate and other than this annoying review requiring a certain number characters Cons: could not think of anything at this time however since it requires I write something, I Ould have to say the asking for reviews after I already summated a review twice on my mobile app is super annoying. Overall: After many years of use the perfect review solution.
- m
great way to get feed back from your clients Pros: user friendly, fast notifications emailed Cons: nothing really , still new for me , will see in a few months:) Overall: easy to navigate and request reviews, respond to reviews with
- b
- m
extremely satisfied with customer service and support team with Ankit the onboard support. Thanks
- h
- j
- a
Simply great
- m
The customer service representative was excellent and very detailed oriented with helping me through chat as I was not in a position to call them. Thanks for your help!
- g
great service , Avnish vas were professional and passion , highly recommended!
- b
Sign-up and onboarding were a breeze. The portal is user friendly. Now we are going to be able to efficiently manage our SEO and client communication.
- f
Great customer support from Girish when connecting our social accounts to Birdeye. We were having some struggles, but he screen shared right into our computer and instantly saw what was occurring and gave us the solution to fix it.
- m
Birdeye has help our marketing efforts Very good. PROS The platform is great and allows me to see everything in one place. CONS I want more options in customization especially with the website widget. VENDOR RESPONSE We are pleased to hear Birdeye has provided a convenient all-in-one dashboard for your business needs and continued success. Thank you for sharing! Replied September 2022
- c
Great for Dentists Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well. PROS Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options. CONS Support is all about closing tickets and not really about fixing problems. REASON FOR CHOOSING BIRDEYE Birdeye had the most depth of dental system integrations of all the platforms REASONS FOR SWITCHING TO BIRDEYE Yext owns your profiles in the platforms so if you leave you have to start from scratch. Not good. VENDOR RESPONSE Thank you for sharing your feedback, Chris! Replied September 2022