Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7452 reviews73 reviews have no rating
- m
birdeye Pros: easy to use friendly staff and so fun to use Cons: nothing all great thank you so much for all Overall: great
- k
Birdeye takes the work out of asking for reviews Pros: We use Birdeye for a multi-doctor practice. The reviews are sent to our patients after they leave our office. I check the dashboard regularly and respond to received reviews. The dashboard is easy to use. One feature that I appreciate is that each review states which location the patient was seen at and which doctor saw the patient. I can also "add a tag" with the name of the doctor that referred our patient to our practice. If I am looking for a review to use for a radio ad or in a marketing piece, I can search the reviews by doctor, location, procedure done, or key words. On a side note, we have a contest each month in our office of which doctor and team received the most reviews for the month! This encourages our team members to provide the highest quality of service to our patients and they also remind the patient that they are getting a review request and to please fill it out. Cons: Years ago, when we first joined there were glitches in the software and the review requests would not send out. I could always tell because I would stop receiving reviews. Overall: Birdeye has a strong customer relations team. They genuinely seek to provide optimal service. They are caring and will resolve any concerns.
- d
Fantastic service and a great onboarding experience!
- d
Birdeye review 5 stars Pros: ease of use and integration with dental software. Customer service excellent! Cons: Would like to see a QR code for review request for patients Overall: Excellent! A much needed software service that offers many options catered to any business.
- k
I really like that we do steps and not all at once for the onboarding. They were kind and patient
- m
Amazing! So far they have helped me to effectively gain solid reviews and feedback.
- j
Setting up and getting going on Birdeye is easy
- s
Great for review management Pros: Notification of reviews, auto generated responses, customizable responses. Cons: It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day.
- e
Sanyam was very helpful and fully explain the new system and how it all works. Highly recommended
- j
Great product for review management! Use Cases and Deployment Scope - I use Birdeye on a daily basis to respond to all business reviews across multiple platforms including facebook, google, yelp, birdeye, and apartments.com. All the reviews congregate to one platform where I can analyze data across time, and respond instantly. Pros - User interface -Customer Service -Product Integration Cons - Exporting spreadsheets via excel (some formatting issues) -Integration with Yelp and Apartments.com Likelihood to Recommend - Birdeye is great if you are representing multiple companies across various platforms. This allows you to respond to reviews in one page opposed to hunt down every single review site for each property every morning! Most Important Features - Social Media Posting to multiple company pages -Reputation management in one spot -Data Analysis Return on Investment - A positive ROI Alternatives Considered - Chatmeter - We went with Birdeye over Chatmeter due to its relationship with Google.
- a
Great Service and Good communication and help
- a
- l
This program elevates our customer service and reflects our office culture.
- s
Highly recommend. The onboarding process is efficient and professional.
- a
Birdeye Pros: I really like that I get notified when someone leaves a google review and that it will let us auto-respond. Cons: So far, I have not found anything that I did not like about the program, but, I have not been using it for long!
- g
birdeye Pros: Well this app is very helpful to me it is very easy to send a review by using this app Cons: So far there is nothing i can say about this app because even beginners can use this app it very easy Overall: All i can say is that this app is very helpful and very easy to access
- d
Great experience in our onboarding. Special thanks to Asmita Sharma for all of her help.
- e
So for I love it
- h
Arijit was amazing and super professional :)
- l
My onboarding process was smooth and my associate, Deepty, was very thorough and helpful during the process. I am excited to see how Birdeye is going to help my company !!
- t
- j
I am very happy with Birdeye and it’s product. Vijay was great, super patient, thorough and helpful in getting me onboarded and setup with my system.
- d
The value proposition of having a BirdEye service is outstanding. Beginning with my rep (Boe Larson) who assisted the initial introduction, to the onboarding process with (Sourabh Tomer) has been amazing. I can hardly wait to populate the review responses from our wonderful clientele. Thank you BirdEye!
- c
Great tool for reviews and more! Pros: I really liked that with just a url click link people are easily able to leave reviews. Cons: There is nothing I disliked about this software.
- c
Avnish has been very helpful and knowledgeable, always available to respond to our questions.