Ketan identified the cache issue quickly and was able to solve the problem.

Support has faster response rate than before. Their staff are polite and easy to talk to. It's just during onboarding a client, I believe the professional in-charge must include giving an overview to the customer how they can manage Birdeye to enhance their online reputation. There are times after the integration of Birdeye to their PMS and main server, the Birdeye personnel forget to give an overview on how the client works around Birdeye interface. But overall, I like their service.