Our reviews
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4.9
7451 reviews73 reviews have no rating
- s
I had some questions about Google messaging through the Birdeye app. I submitted a request to chat had a brief chat and then jumped on zoom and the representative had it handled in about five minutes very very helpful. I really appreciate it. Thank you.
- j
My Customer Success Manager Will Ehrhorn is incredibly helpful. He goes above and beyond to help us. Suman Patra who helped guide us with this particular issue sent valuable information that made the system correction we needed to make very easy to complete.
- a
thank you always efficient
- t
Service is always great however the problem that reoccurs so often takes time away from my day, that is the only negative in this. Integration seems to break a lot.
- m
Brian was efficient and awesome walking me through it! He was patient with me as I am Zoom ignorant. Thanks Brian!
- a
Explained everything and was patient!
- a
Girish Pacherwal thank you always excellent
- m
the ticket completed what I needed to accomplish on the first try - thank you!
- s
Abhy and Abdul both are excellent, made the onboarding experience go very smooth. Even after spending 40 plus days in zoom meetings, Abhy assured that his assistance is still available. The dashboard is easy to use and support available if I encounter any problems in future. Highly recommend Birdeye reputation company.
- j
Ujjwal and his team are the best in the business.
- b
Great experience
- m
Very informative
- n
Quick, precise & friendly.
- s
Easy and straight forward resolution
- s
Ease of communication and prompt resolution.
- t
She was helpful and quick to a solution
- a
Done very fast!
- m
The representative from tech support answered all of my questions in a very timely manner.
- b
- l
Excited to be using the Birdeye platform Pros: Reviews are the main reason Birdeye works for us. Seeing our reviews significantly increase is a quite exciting and helps other potential buyers read other consumers great experiences with shopping at our stores. Cons: That it seams like you can not choose truly the features of their software separately.
- l
I love the Birdeye staff! So incredibly helpful! Thank you!
- j
Fast response! That is what everyone wants! Thanks!
- g
Made it quick and easy
- a
Went above and beyond to instruct me how to accomplish what I needed and even called to verify when he double checked it. Great support!
- j
Sumeet is always on top of things, quick to respond, and quick to find a solution.