Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7450 reviews73 reviews have no rating
- n
Excellent overall package and very responsive support with great knowledge
- d
Great people who AIM to please:)
- i
Manage your online presence with this tool Pros: Amazing dashboard to manage your business locations to monitor the reviews and respond them on time. Great way to address any customer grievances and collect feedback Cons: Customer service needs some improvement to address few bigs regarding delay in response to reviews
- a
They took to thine to find answers and then relayed info to me later in the day with answers also.
- j
My rep was able to help me work thru a couple different issues I was having in about 7 minutes and I am completely satisfied with the results. THANK YOU
- k
Always great support,however one question I asked was not as clear, but it's okay.
- a
My problem was completely resolved within a few days! The Birdeye team is easy to contact and timely in their response. Very professional team to work with.
- d
I appreciate being able to get help with setting up your software. Huge time saver!
- s
I really appreciate the work and resources they bring to resolving creative challenges.
- a
Mark was great! Very helpful and resolved my questions very fast. Thank you Mark!
- r
Nidhi is so helpful, and very patient with us.
- j
Such an Easy Service Pros: I enjoyed how easy it was to navigate around the site and also interacting with customers was a breeze. Cons: I do wish some of the features like viewing the closed cases were a little easier to access. Overall: Overall, Birdeye makes customer experience tracking very efficient and easy! I would definitely recommend to a friend or colleague!
- s
We are loving Birdeye! Pros: It's helped streamline our review request process as well as give our clients a way to reach out on chat which has saved us a ton of time and gotten us more sales. Cons: Having to create an API to connect to our POS but that's just because our POS is specialized, I don't think that's anything on Birdeye lacking. They've been great throughout the process and will only be better once we're linked.
- r
Great Customer Service! Pros: The customer service and reviews have been a big part! Cons: It's very expensive. Everything else is great!
- m
Changes you can see! Pros: Automation on review response. Ease of communication with some of the functions like negative reviews. Cons: The interface of updating listings. Too much manual updates to do on our own, very dependent on requesting updates.
- d
Great review app. Pros: I like the auto-post feature to social networks for reviews Cons: I wish the templates were more customizable. Wish it could track reviews sent via email. Overall: I have the app., now my challenge is to get my salespeople using it.
- t
Praveen was very helpful in assisting us with making our first payment! EASY BREEZY... Thank you, Praveen!
- j
Nidhi is excellent as always. Just wanted to give a shout out to the chat support as well. He made sure that Nidhi got my message. thanks everyone!
- j
They were great! They were very direct and helpful. They answered my additional questions as well.
- l
very helpful
- s
Ankur is very helpful. He will work until he fixes our problems.
- i
Thanks Birdeye!
- f
Excellent customer support. Thank you Souryyajit!
- j
Fast and Efficient
- j
Fast and Efficient