Excellent consumer facing experience. Pros: We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic. Cons: The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site. Overall: Overall, we are very happy with what Birdeye offers.

Best Customer-Facing Interface Use Cases and Deployment Scope - We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic. Pros - Excellent Consumer Interface -Easy Automations -Helpful customer service. Cons - Would like native Shopify Integration (not through Zapier) -When a team member reads a message, mark read for all team members -Direct Shopify referral system integration Likelihood to Recommend - Birdeye is great at requesting customer feedback and gathering Facebook and Google Reviews. The integration with Shopify could be better, and the Shopify widget to display reviews isn't the best. Both those things are outweighed by how easy and clean the consumer-facing experience is. I can't emphasize it enough, we are really happy with how Birdeye presents the review request to the customer. Return on Investment - We have gathered a lot of reviews -We are able to display the reviews on our site, helping with conversions -We have been able to establish social proof of the quality of Strong Cell Alternatives Considered - We compared to Fera.ai and Birdeye's customer-facing side is better. However, Fera.ai's shopify widget and shopify integration is better. So in the end, we use both. Other Software Used - Shopify Plus, Adobe PhotoShop, DaVinci Resolve Usability - We are happy with what Birdeye does for us. Support Rating - They are great. And they respond quickly.

I am so happy that we rejoined Birdeye. They takes away the stress of asking for reviews from our patients! Plus they actually get your reviews to Google and Facebook. Its refreshing to work with a company that does what they say they are going to do.

Been with Birdeye for a short period and seems very helpful and easy to use for our plumbing business

Working with Deepty For our companies onboarding has been truly delightful. Birdseye as a tool to help grow our business is quickly showing itself to potentially be a valuable addition to our sales strategy, But working with Deepty in getting us up and running has made the whole process very user friendly. Thank you D" this is going to be Awesome!!!!!!!!!