Our reviews
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4.9
7450 reviews73 reviews have no rating
- m
Birdeye has been invaluable at customer relations management, and they have helped us to get more of our deserved reviews with ease. I highly recommend!
- f
Itishri Kakkar from Birdeye held my hand throughout my Onboarding process. I am not computer savvy, however she explained everything in detail for me to understand everything, and how to navigate my account. She was so patient, and pleasant to work with. Plus she troubleshot everything that came my way. She is the BEST!!
- a
User friendly & a great marketing tool Use Cases and Deployment Scope - Our company uses Birdeye for automated messages to our customers as well as responses to customer feedback on Google and other social media platforms. We have found it to be a helpful tool in communicating with our customers via text and email, as not every customer wants to make a phone call to reach us regarding different things. Pros - Makes it easy to send review requests to customers -Provides a simple way of communicating with customers via text message Cons - NA Likelihood to Recommend - Birdeye is well suited for our company because we encourage our customers to reach out to us anytime of day or night if they need assistance. The platform offers many ways to customers to do so. Some examples are text, email, and it even offers video chat and some other advanced features. Return on Investment - NA Alternatives Considered - Podium - I do not have much to say on this matter, as Birdeye was our selected choice before any other options had been investigated very far. Birdeye offers fair rates and made the onboarding process pretty seamless. Support Rating - Skip. No support needed. Usability - Overall, Birdeye is a very user friendly platform. The only complaint I have is that the mobile app does not update as quickly as using the website. For example, company reviews do not seem to come across to the app in real time as they do on the webpage.
- a
Birdeye - 10/10 service. Buy it today. Use Cases and Deployment Scope - We use Birdeye as a review management and online reputation management system. We utilize it across 6 dealership locations and it is a great platform to have all reviews funnel into one location for ease of responding to reviews. Pros - Customer Service -Review Management -Auto Respond Reviews Cons - Less sales calls with your monthly cadence call -Move to Quarterly calls VS monthly Likelihood to Recommend - Prior to Birdeye, we would have to manually watch our Google business profiles, now with Birdeye they are integrated into one system. We can assign feedback to specific team members to address the issues the customer may be facing with our business, or simply pass on the good accolades of a job well done. Return on Investment - It is on budget for our reputation management system -The Birdeye team is very helpful when needed Alternatives Considered - Podium - Birdeye customer service is ten fold better than Podium. Podium was a nightmare to use, and the customer service is terrible. Support Rating - Never have to wait long for customer support tickets to be addressed. Usability - The set up of custom templates could be easier, but once you understand it, it will be familiar enough to use.
- t
Great training provided. Simple to use and update
- j
I had a personal staff member who worked with me week after week until I had a full understanding - it is very user friendly.
- w
- f
- j
We like Birdeye!
- g
Rishiraj was a great trainer and helped us better understand how to use Birdeye in order to make our business successful!
- m
Birdeye is a super user friendly website and app! So many features available to help drive the success of your business is very useful!
- n
Great for businesses of any size! Pros: I like that we are able to capture our customer's feedback and perception of us so we can continue to be better for them. Cons: I am still continuing to learn functionality and everything the platform is capable of.
- k
- m
Great onboarding, thanks so much to Abby for an easy experience, you made it feel easy. Savanah you owsome, thanks so much for working all those magic to get us Onboard. Thanks thanks 😊
- j
Easy to work with!
- c
Excellent consumer facing experience. Pros: We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic. Cons: The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site. Overall: Overall, we are very happy with what Birdeye offers.
- c
Best Customer-Facing Interface Use Cases and Deployment Scope - We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic. Pros - Excellent Consumer Interface -Easy Automations -Helpful customer service. Cons - Would like native Shopify Integration (not through Zapier) -When a team member reads a message, mark read for all team members -Direct Shopify referral system integration Likelihood to Recommend - Birdeye is great at requesting customer feedback and gathering Facebook and Google Reviews. The integration with Shopify could be better, and the Shopify widget to display reviews isn't the best. Both those things are outweighed by how easy and clean the consumer-facing experience is. I can't emphasize it enough, we are really happy with how Birdeye presents the review request to the customer. Return on Investment - We have gathered a lot of reviews -We are able to display the reviews on our site, helping with conversions -We have been able to establish social proof of the quality of Strong Cell Alternatives Considered - We compared to Fera.ai and Birdeye's customer-facing side is better. However, Fera.ai's shopify widget and shopify integration is better. So in the end, we use both. Other Software Used - Shopify Plus, Adobe PhotoShop, DaVinci Resolve Usability - We are happy with what Birdeye does for us. Support Rating - They are great. And they respond quickly.
- v
Birdeye has been great Pros: I enjoy how user friendly Birdeye is, everything I need for reviews for our company is all in one place. Cons: I don't like how I don't know every capability in Birdeye, but that's not at fault of Birdeye they have lots of help and seminars. Overall: Overall, very helpful, friendly staff and super user friendly
- a
My technical problem was complex as a rehire linking past data switch current. The tech support staff at Birdeye is excellent solved the problem quickly.
- c
I am so happy that we rejoined Birdeye. They takes away the stress of asking for reviews from our patients! Plus they actually get your reviews to Google and Facebook. Its refreshing to work with a company that does what they say they are going to do.
- a
Recommended for ease of client communication Use Cases and Deployment Scope - I use birdeye everyday to communicate with clients via text message, to send google review requests and to manage reviews in other platforms as well. Birdeye streamlines our client communications so if someone is out the next person can pick up the conversation or manage the reviews as they come in.We're all able to keep an eye on the ball and allows for better customer service. Pros - Allows us access to text message from anywhere -Streamlines client communications -Helps manage company google reviews Cons - N/A Likelihood to Recommend - Clients are more apt to respond to a text message than an email but birdeye has capability for both which is great. Contacting clients via birdeye has allow shorter response times and better communication with them overall. Return on Investment - It allows for shorter wait time in client communication. -It has helped increase our client retention as they feel heard when we can respond quickly with a text Other Software Used - Pipedrive, Clio Support Rating - Quick response time Usability - It's easy and straight forward to use. Very little questions when onboarding to learn to use it.
- c
Been with Birdeye for a short period and seems very helpful and easy to use for our plumbing business
- b
Absolutely amazing platform and service. I 10x’d my reviews by using this service. Thank you 🙏
- c
- t
Extremely impressed with the training and experience in working with Birdeye.