Easy-to-use platform, very responsive support, all-around great experience. Use Cases and Deployment Scope - We needed a solution to help our franchisees gather more reviews and stay on top of the reviews they receive to keep their customers happy. Birdeye makes the process of asking for reviews easy with email and text message automation, and it makes responding to reviews easy, too. You can reply to reviews directly from Birdeye without having to log in to each different platform you're monitoring (Google Business Profile, Facebook, etc.) The platform also helps our corporate marketing team get a better idea of how our franchisees are doing on a daily basis. Pros - Review Request Automation -Custom Configuration -Responsive Customer Service Cons - Automations sometimes have hiccups and need adjustment -The Birdeye message inbox within the platform could be better at filtering out spam Likelihood to Recommend - If you need Birdeye for review-gathering, the dashboard and automation workflow setup is very smooth. The Birdeye team worked with us closely to set it up initially and also provides ongoing support with a dedicated account manager. They've had a bit more turnover in their account managers lately, but every one of the account managers assigned to us have been knowledgeable and friendly, and have hit the ground running with our account. These aspects of the service have proven incredibly valuable to our organization, and our franchisees have been really impressed as well. We've used Birdeye for around four years now, and they've been our preferred reputation management system because they fully adhere to Google's guidelines for review solicitation, which is very important to our organization. This really sets them apart from others in the industry--no review-gating, no incentivized reviews, etc., which is admirable in a space where many rely on these tactics for review-gathering. Return on Investment - 664% increase in reviews since signing on in 2019 Alternatives Considered - Listen360 - Our choice of reputation management platform came down to two contenders, Birdeye and Listen360. Ultimately we chose Birdeye because of their ethical review gathering process. Listen360 had review-gating built in as part of their process, which is against Google's terms of service. We wanted to be very careful to gather reviews in an ethical way, and Birdeye was better for our needs. Support Rating - We have a dedicated account manager who is very responsive to questions or other issues as they arise. Usability - Birdeye's dashboard is clean and user-friendly. Most of the functionality is easily understood, even for those who aren't necessarily technically inclined. Most issues come from the initial setup of individual locations, because there are a lot of fields to fill out and it can be easy to overlook some of them.

Customer Service at its Best! Use Cases and Deployment Scope - Our company uses Birdeye to manage our online reputation and review and respond to our company reviews that come in from multiple platforms. With Birdeye, we can ensure that our core team in charge of addressing and responding to reviews is able to see and address public feedback both internally and externally. Pros - Onboarding -Training -Ease of use -Support Cons - Intuitive interface -Custom reports Likelihood to Recommend - The onboarding experience at Birdeye was unmatched. They were very supportive and always available to take time when needed to meet with our team or answer any questions. Their tech team was integral in working with our Tech Ops team to ensure that a custom review request report was fed properly from our system into Birdeye, and tested when launched. Return on Investment - Streamline reviews -Improve reputation management process -Ease of use Other Software Used - Hootsuite, Yext Support Rating - Any question about any feature at any time is always responded to and met with enthusiasm in a timely manner. 10/10 recommend Birdeye simply for the ease of working with the implementation and support team. Usability - The usability is great, and the interface takes a while to get used to in understanding where leads come from and how to respond to reviews, but once that is locked down, the system is awesome.

Highly recommend Use Cases and Deployment Scope - Birdeye has eliminated the issues we were having with getting patient reviews. It was like a "set it and forget it" system once implemented! I use Birdeye to reply to messages sent by patients and to monitor reviews. Pros - patient reviews -posts to social media -sends messages to office on behalf of patient Cons - would not change a thing Likelihood to Recommend - Birdeye is key in boosting your visibility on Google through patient reviews. They also post the best reviews of the week onto the office's social media pages which eliminated us having to do so. There are several other features that Birdeye offers that we do not utilize. Return on Investment - positive! -new patient gain -boosts on google visibility Alternatives Considered - RevenueWell - We did not review other products. We chose Birdeye as we switched to them from revenuewell. Support Rating - we rarely have to use it! Usability - Very user friendly!

Birdeye is a great one-stop shop for review management Use Cases and Deployment Scope - Our company uses Birdeye to respond to reviews, messages, comments left across multiple social media platforms. Pros - Allows review management in one platform -Automated review request -Easily track all messages, comments, and reviews in one place Cons - Sending out a release email when new things are deployed or changed in the system -When a fix is deployed for an issue it seems we end up with the same problem 1-2 weeks later -Sales team is very pushy Likelihood to Recommend - Birdeye is great for managing reviews all in one place. Return on Investment - Increased Google reviews from 2 stars to 3.4 stars in a few months -Made it much easier to request reviews from customers -Easily displays reviews on or social platforms Other Software Used - Powtoon, Canva, Mailchimp Support Rating - Support is usually quick but like I mentioned earlier, it seems that things tend to mess up/break again 1-2 weeks later. Usability - Overall works well for what we need

Birdeye catches the worm! Use Cases and Deployment Scope - We use Birdeye to help manage our online reputation and it has been a great tool for us! In the time since using Birdeye, we have increased our Google star rating, increased the number of overall reviews for our potential clients to read and made it easier all around to receive feedback from our clients. The integration with Salesforce has been integral in reducing the number of steps a person needs to request feedback and has made it easier to track. Highly recommend. We also recently started using the survey feature to gauge our newer clients and make sure they are receiving the service they expected. Pros - Integration with Salesforce -Ease of monitoring and replying -Useful reports Cons - Would like a better way of customizing multiple graphic options -Would like to configure the integration with Salesforce to pull different information Likelihood to Recommend - Birdeye has made it easier to address any concerns that our clients have by alerting us right away if there is a less than satisfactory review by sending a notification. We would like to be able to customize the integration with Salesforce a little more and pull different information Return on Investment - Great ROI - we have drastically increased our 5-star reviews -Time - takes so much less time to get feedback from clients Alternatives Considered - We also use Trustpilot but its downside is that it is just one review site. Birdeye allow our prospective clients to see reviews from many different websites. Other Software Used - Dropbox Support Rating - We have always had very good help with any issues or questions Usability - Simple to understand and easy to adminitrate

Excellent reputation management platform Use Cases and Deployment Scope - We use Birdeye as our reputation management platform. After identifying that we needed to expend more effort in obtaining reviews and managing responses, Birdeye was the best fit for our organization. Pros - Obtaining positive reviews -Management of responses -Data analytics Cons - N/A Likelihood to Recommend - Notifications of new reviews are very helpful, as is the ability to respond easily and quickly to reviews. Return on Investment - We've increased our Google rating significantly in the past 12 months. Alternatives Considered - We used a platform previous to Birdeye, however the UI was less desirable, and the customer service was poor. Other Software Used - Constant Contact, Genesys Cloud CX Support Rating - Customer service has been very good to date. Usability - Birdeye provides virtually everything we were looking for in a reputation management platform.

Comprehensive solution to manage reviews and maintain communications with clients Use Cases and Deployment Scope - Birdeye makes asking for reviews much more user-friendly and easier. Instead of creating your own process for getting reviews, you can automate review asking or at the very least have a system that helps make the manual asking for reviews not much more than a few clicks of the mouse. Also, it helps with customer communication from various social media platforms, and even the option, for an additional cost, to publish to several social media sites at once, reducing the amount of time posting to various websites and platforms. Pros - Social media posting on several sites at once -Automating review generation process -Improving search engine ranking Cons - Faster, less complicated onboard process -Glitchy interface at times -App could replicate web platform's features more often Likelihood to Recommend - Well suited to automate asking for reviews, and even responding to them to enhance online reputation. Less appropriate for SEO specifically - there are probably better applications specifically for SEO. Return on Investment - Positive - has reduced time dedicated to posting on social media -Positive - has streamlined process for asking for reviews -Negative - for very small businesses, investment can be a bit high, especially considering cost same for larger businesses at one location Other Software Used - monday.com, Acuity Scheduling, a Squarespace company Support Headcount Required Support Rating - Very responsive to requests for help. When I email my onboarding specialist, they respond in a timely manner and address the issue, usually working to either directly answer the question with the solution, or by forwarding it on to the appropriate person or department to help troubleshoot the issue and find a solution or resolution. Usability - The effort is there to deliver a great web platform and interface, as well as the app, but it can be glitchy. For example, sometimes it takes two clicks instead of one to load a page, or, on the app, I'm typing but can't see what I typed until I minimize my keyboard.

Great for a review platform Use Cases and Deployment Scope - We utilize Birdeye to help with the ease of obtaining reviews from our patients and partners. We also have the platform help us in sharing our reviews to our social media with ease, so we don't have to constantly maintain ourselves. The platform is helpful also to keep all reviews in one place. Pros - Review generation -Follow up communication -Sharing on social media Cons - System failures from time to time -Better communication of our contacts being added -Picture changes when sharing reviews to social media platforms Likelihood to Recommend - Birdeye is best suited for companies who need assistance in the day to day help in obtaining reviews. Everyone can always ask/press a button, but to do it on a bill scale for every patient that comes through, on a weekly basis, that's where Birdeye comes in. It is less appropriate for those who maybe have 1-2 people to ask a week. Return on Investment - SEO has increased due to online rep increasing -Review count has come up significantly due to having a platform that helps -The system puts reviews and where they are coming from into perspective to try and obtain more in other ways Other Software Used - LinkedIn Jobs, Meta for Business, Google Business Profile Support Rating - The customer support is usually very fast in getting someone connected with you to figure out a solution. Sometimes the communication following up on how they did can be a little much, but they are just practicing what they preach and doing what they know best. People are usually very friendly and knowledgable also. Usability - It's very easy to use and maintain. If there is ever a question in where to find something or figure out the steps to do something, they are only an email or phone call away. I can easily show other members of my team how to use different functions as well. Plus, the patients and partners can use the links created easily to give us the review we need.