Our reviews
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4.9
7471 reviews73 reviews have no rating
- s
We are still new to BirdEye but everything seems to be great so far. Pros: The most appealing feature to me is the amount of customer support and detailed FAQ list making it easier to get started for first time users. Cons: The whole set up seemed a bit intimidating and overwhelming at first but once I got started I realized it was relatively simple. Overall: We are excited to see new Google and Facebook reviews.
- c
Team did a great job explaining the programs features Pros: It is easy to use and that is the determining factor in my staff using it. They have already expressed their excitement to use it. Cons: I really don't have any complaints about it. I am just beginning to use it so I will let you know as I continue to use it.
- e
Great Pros: So far everything. Thank you for such great service. I am looking forward to working with you on our promotion. Cons: nothing yet. I have only just started using this software and I am not familiar enough with it yet to make a statement. Overall: people have given us good ratings and reviews.
- a
Very prompt and efficient. No wait time. Solved all my issues immediately.
- a
I really appreciate the follow up call back, I was able to clearly understand my options that I have available with Birdeye. I really appreciate the professionalism and calling me back to ensure I was happy with the resolution. Thank you Araceli Ruffin Frontier Utilities.
- v
Quick and helpful Pros: The way it lets me connect with upset users easily and discretely. I never have to worry that I've missed a response. Cons: The user interface could be more intuitive- specifically on setting up the competitor insights. It's great software. I would just recommend hiring some UX help.
- a
Very helpful and straight to the point.
- n
Great service, amazing time! They made me feel at home
- n
Mary was great!!!
- j
My advisor, Kyle, was great. Very knowledgable about the product, personable on the phone, and timely in the implementation. I would recommend him to other customers.
- r
Very nice communicator - thank you!
- b
Short of getting Google Maps as a choice as the image for a review shared on Facebook, everything is great.
- e
The customer service representative really knew his stuff! I appreciate the assistance this morning
- e
I learned about Sikkasoft with the representative. She was very courteous and spoke great English.
- j
Usually customer support from most companies gives me the run around and takes a week plus to contact me back with a solution. The person helping me, knew exactly what the problem was, took the steps necessary to fix the problem and contacted me back very promptly. I am very impressed. He is definitely someone you want to keep at your company.
- d
I was a previous account holder of Birdeye, , changed 5 months and am back for good. What a mistake that was. Kyle is awesome, very clear and efficient.
- n
Showalter did a great job on my roof. I will never use another company. These people are great!
- j
Awesome Pros: Makes reviewing and responding to reviews super simple. I like that you are able to differentiate from mobile sms review campaigns and email campaigns. Cons: The presence tab needs more work and functionality. Also there needs to be some sort of implementation with Yelp. Yelp is almost impossible to increase your score. Yelp features the majority of bad reviews and only cherry picks the good ones. I have 28 non recommended 5 star reviews with them and it drops my score terribly. Your software I would completely recommend to every person I know if only it could integrate with Yelp.
- d
Birdeye support is always so helpful!
- a
The representative was very knowledgeable and urgent in ensuring my request was processed. My expectations were exceeded from the moment I called to the follow up contact after the request was completed.
- r
I think you guys are doing great she was very polite
- d
Great experience outside of the actual issues with our call connection.
- s
The representative was polite and our problem was corrected quickly.
- b
We had a little trouble hearing each other but that may just be that I can't hear very well
- a
Very helpful and made sure I understood everything!