Best tool to easily and instantly capture customer reviews! Pros: I have been in business for a few years and it has been challenging to get clients to write testimonials. I get great feedback, but when I ask for a testimonial that I can publish on my website, the moment is gone, the airwaves go silent, and they rarely come. I tried another widget on my website to capture instant reviews and it did not work. This product works Great! Cons: As reviews are not generated daily, there was a lapse of time between training and actual use, so I had some questions and hesitations, but support was there for me when I needed it. Overall: Birdeye is helping me establish the coveted online presence and Google search cache that is hard to garner on your own. It is a fast, user friendly way to drive reviews and credibility.

A great service for businesses Pros: It gives me a great system to contact my clients and get feedback. Cons: Sometimes it's difficult to generate reviews, but I don't think it is a fault of the software necessarily. Overall: The people at Birdeye work really hard for the businesses who rely on them and I appreciate that.

Reputation Management Pros: I like that I can set up custom campaigns for various email blasts. Cons: The review sync gave me issues, and it wasn't easy to complete. I had to have a customer service rep help me. I also dislike that when you upload new emails, it isn't easy to select just those new ones.