Our reviews
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4.9
7460 reviews73 reviews have no rating
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Birdeye makes it easy for customers to leave reviews on several platforms.
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Birdeye is a very good company. They do what they says and they deliver too. We highly recommend them.
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We just started with BirdEye and are amazed by how user friendly the program is and how good costumer service has been so far. Looking forward to working together.
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Annie was amazing setting up our new account and very knowledgeable on the entire program that they offer. I would recommend this company to anyone that wants to further grow their business.
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From the beginning customer service was excellent! On boarding was very easy and Amit went the extra mile to provide an easy way for us to import contact information. I am looking forward to seeing what Birdeye can do for our company.
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Customer support has been top-notch!
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Reputation Management Pros: I like that I can set up custom campaigns for various email blasts. Cons: The review sync gave me issues, and it wasn't easy to complete. I had to have a customer service rep help me. I also dislike that when you upload new emails, it isn't easy to select just those new ones.
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Wonderful Service Pros: This software is efficient and so easy to use. Cons: I really have no complaints about this software.
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User Pros: I like how easy it is to use this software. Cons: There aren't anything I don't like about this software.
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BirdEye Review Pros: It has solicited reviews for our smallest office. Cons: Too many people only leave stars. A little expensive.
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Birdeye is very easy to use Pros: We purchased the software for its reputation management review dashboard, but we are actually using the chat function even more. Both features are very easy to use especially since I can access it at any time from the app on my phone. Cons: I haven't had any problems with Birdeye. We are satisfied with the services of the company.
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I love using BirdEye Pros: I can access BirdEye from anywhere, in order to help our patients. The app is on my phone and it makes it so easy to communicate quickly. Cons: Since I have been using BirdEye I have not disliked anything.
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Online reputation management streamlined Pros: The link for customers to leave reviews is simplified and easy. Cons: There are small attributes that need fine tuning if we were to use all features to their fullest functional ability Overall: It has been positive, we have seen an increase in online positive reviews due to the simplified link that we can now send customers.
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Experience Management through BirdEye is an awesome experience Pros: BirdEye has made experience management a wonderful experience. We manage thousands of locations and this tool gives us the transparency and scale that we need to manage an ever changing technology landscape. It also gives us the flexibility to create and execute campaigns to gather different types of feedback across various channels. The data we receive from our customers is amazing and it allows us to make better business decisions. This software has also made it really easy to identify who needs more customer service training, or changes we need to make to our facilities etc... Love the reporting, two way messaging, review gathering, monitoring and surveys. NPS is also easy to serve. Cons: Switching from setup to campaigns could be easier. Overall: Decision making is now done with data. The data tells us what needs to change. That makes things easy.
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Great for Review Generation in the Healthcare Industry Pros: I like the review generation feature, this software has made it easy for our client (working in the healthcare industry) to request reviews from patients. We've seen a huge increase in the number of positive reviews posted for all three of their offices. Cons: Chat Support, if you can get someone on the phone do it. The support I received over the phone was great, but the chat support was usually time-consuming with little resolution. Overall: My overall experience with BirdEye has been good. There was some confusion when adding an additional office location to my client's existing plan. The new location was labeled as a "demo" rather than added to their plan outright, which caused it to be removed after a month and we had some headache getting it reinstated. I would have appreciated if the "demo period" was made clearer in the dashboard since emails sent about the demo time running out were apparently missed.
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Great product Pros: Birdeye keeps us informed about reviews we receive from all over the web. Cons: Nothing really negative to report. The software is useful if you want the features it has.
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Great at generating reviews Pros: It has great ease of use when sending requests. Cons: There have been many glitches and bugs when trying to use.
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Terrific Business Software Pros: Review organization and management. Internet scanning for reviews. Cons: I am still a newer user to the software because it is our hygienist who enters in the clients for review requests. I happen to be the individual responsible for review tracking and replying. I did not like a recent situation where the BirdEye software changed our Facebook Profile and Cover photo to match each other, to our logo one morning at 3am. I have talked with BirdEye about this and we are on the same page for the future. We did change our cover photo and profile photo back to the original photos we have selected. We should all be good moving forward now and it did not alter my exceptional rating and perception of BirdEye as a company. We think you are terrific!!!! Overall: They are always on the ball to provide help and respond to questions. Terrific overall experience. I have recommended your business to other friends who are in business ownership and will continue to recommend you.
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As a Reseller of Birdeye I think they have a Great Platform but one drawback is that it's Advertised all over the Web and we lose out on critical business this way. If we could white label this Software that would be Great. The only reason I gave Birdeye a 3 is to get attention on this Review. Other than that they are a 5 Star.
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We have only been a customer with BirdEye for a couple of months, and it has already helped bring us immensely in gaining valuable feedback from our customers. Their own customer service is extremely helpful, and timely in their feedback and advice.
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