Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7457 reviews73 reviews have no rating
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"Easiest way to build a great online reputation!" What do you like best about Birdeye? BirdEye makes it extremely easy to send an rating and review request to our customers with options of various review sites like BBB, Google and Facebook. What do you dislike about Birdeye? I can't think of any downsides of using this tool! What problems is Birdeye solving and how is that benefiting you? I've been able to increase our overall rating which just brings us more business.
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"Bite the bullet and get it" What do you like best about Birdeye? We had 4 google reviews and a handful of Facebook recommendations before we got Birdeye. The product is really good and has already paid for itself and it’s been one month! What do you dislike about Birdeye? I don’t like that you can’t refresh the patient chart every 5 minutes. The BE connector has a limit of 1 hour What problems is Birdeye solving and how is that benefiting you? We are getting many many patient reviews from our patients.
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"Functionality & Great Customer Service" What do you like best about Birdeye? The product works as intended and customer service made onboarding a cinch What do you dislike about Birdeye? Nothing so far. Everything is working as intended What problems is Birdeye solving and how is that benefiting you? Pushing reviews through a syndicated platform
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Great customer service
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"BirdEye is the BEST way to track AND follow up with online reviews." What do you like best about Birdeye? Information is comprehensive and specific. What do you dislike about Birdeye? The only thing relates to the automatic responses. Although we have several of them, sometimes the one that's inserted isn't exactly the appropriate one. Not sure exactly how to solve this problem though. Recommendations to others considering Birdeye: I would HIGHLY recommend BirdEye to any business, especially with regard to reputation management. What problems is Birdeye solving and how is that benefiting you? We've been enabled to have real time knowledge of feedback and customer satisfaction issues.
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"Amazing Online Review & Performance Management Tool" What do you like best about Birdeye? I love BirdEye's features. I love the fact that you can add web chat to your website, send automated campaigns, and see all the reviews you've ever acquired on one landing page. It makes the review process so simple which I appreciate a lot as the only marketing employee at my company. Before partnering with BirdEye, getting reviews seemed like a mundane and difficult task so thank you BirdEye for making an easy-to-use platform for everyone. What do you dislike about Birdeye? There isn't much that I dislike about BirdEye. There are a few functions that I wish had a better user experience like how to add contacts and brand design. The designs you offer are very bland and boring, I wish I could add in my own images or have more variety when it came to the customer review templates. What problems is Birdeye solving and how is that benefiting you? We haven't really seen a huge increase in social media engagement but it does help us see whether or not customers are happy with our services. From the looks of it, our customers have appreciated what we do for them. Their positive feedback is motivating for our staff.
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"Very Helpful Staff as well as an Easy-to-Lean System" What do you like best about Birdeye? I like that we have a feature that allows us to instantly communicate with people. I also like the data collection and being able to see the chart of how reviews have progressed over time. What do you dislike about Birdeye? There are some features that I tend to forget where they are, but other than that there isn't really a negative for me. What problems is Birdeye solving and how is that benefiting you? Our review responses have definitely increased. We went from maybe receiving 1 or 2 reviews a month to 7+ a month.
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"Working with Birdeye has been very easy and productive!" What do you like best about Birdeye? Very direct, very easy to work with company. I appreciate everything they have done! The number of reviews have increased ! What do you dislike about Birdeye? I really don't know, maybe lack of knowledge of all that Birdeye can do Recommendations to others considering Birdeye: Go for it@ What problems is Birdeye solving and how is that benefiting you? It has led to increase reviews and now increased reviews!
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"Excellent onboarding experience with Babette. " What do you like best about Birdeye? The ease of automated placement of reviews coming in. What do you dislike about Birdeye? I just wish I'd have joined Birdeye earlier than November 2019. Recommendations to others considering Birdeye: Just sign up already and get ahead of the competition. What problems is Birdeye solving and how is that benefiting you? I am solving growing my business! Cases and matters are coming in multiple times per week after just a few weeks with Birdeye!
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My online reviews increased dramatically once I signed up with BirdEye. Their platform really works!
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"In the Beauty Industry reviews are everything!" What do you like best about Birdeye? Having all the review sites organized in one location is critical for me as the salon owner to be able to engage with my clients, to instantly respond to each and every review is an amazing feature. It makes are clients feel "heard". I also love that I get the chance to turn a less than 5 star review around before it hits the sites for everyone to see. What do you dislike about Birdeye? Honestly... We really like everything so far. What problems is Birdeye solving and how is that benefiting you? One issue we were having prior to Birdeye was consistency amongst the different sites .Now everything is cohesive and seamless.
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"Great value, great service." What do you like best about Birdeye? This service was easy to implement, it works exactly how it was expected to, the dashboard is intuitive, and the customer service and support is great. What do you dislike about Birdeye? If there is one nit to pick, occasionally a disgruntled customer will get a message and instead of clicking on "if you were dissatisfied with our service, please tell us what went wrong and how we can improve" they click on "review us online." It is rare, but every now and again it happens. They do have a feature where you can block communication with someone who you know will be unreasonable, so there are some safeguards. Recommendations to others considering Birdeye: Everything is pretty straight forward with this product. If you are trying to integrate with Appfolio Property Manager, one tip I would have is to leverage Appfolio's scheduled reports which you can customize to fit Birdeye's needs perfectly so they can deploy messages on your behalf. What problems is Birdeye solving and how is that benefiting you? Before Birdeye, we spent a lot of time and resources sending surveys to our customers, giving them gift cards to fill them out, sending additional messages to them either solving problems or asking for online reviews and then hoping they followed through. Birdeye has streamlined this process for us.
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"Useful site for tracking customer and prospect feedback" What do you like best about Birdeye? The dashboard on the main login is easy to navigate so finding current reviews is an easy task. What do you dislike about Birdeye? I am fairly new to the site so I haven't seen any negative aspects. It works as advertised. What problems is Birdeye solving and how is that benefiting you? Tracking customer or in my case resident feedback. Having just one site to visit makes it an easier task.
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"BirdEye definitely helps us raise the bar!" What do you like best about Birdeye? I like that it makes it easy for us to access reviews, which in the end helps us out with satisfying our clients. What do you dislike about Birdeye? There really isn't anything I don't like about it to be honest. It's easy access with out going to all platforms! What problems is Birdeye solving and how is that benefiting you? With birdeye we're able to see which tenants aren't happy with they're properties. Which makes it easier to see who we need to reach out to. Its a great assist!
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"Bird Eye Review " What do you like best about Birdeye? I like that I get text messages when anyone leaves me ratings on my page. That way our response time is faster and more efficient for everyone. What do you dislike about Birdeye? The website layout is a bit hard to understand at first, but the more you use it the easier it gets. What problems is Birdeye solving and how is that benefiting you? If we happen to get a negative review on our page, we have that chance to try and solve the problem while its happening as apposed to waiting a month before seeing the review. With BirdEye, we get emailed and texted as soon as anyone leaves a review. That way we can't miss it! Its instantaneous
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"Great!!" What do you like best about Birdeye? I like the fact that I can see reviews from our residents for any services we have performed for them and am able to respond accordingly directly from the app What do you dislike about Birdeye? 1 star reviews are terrible but with this program/app it is far easier to get right to the bad stuff and respond quickly What problems is Birdeye solving and how is that benefiting you? Much easier to weed out sour reviews, monitoring reviews is much easier with notifications than having to search multiple sights to go through them
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"Boost your online presence with Birdeye!" What do you like best about Birdeye? Birdeye makes it easy for our clients to give us feedback, whether it is positive or negative. When there is a negative review, the client is easily able to contact us directly so that we can make it right for them! What do you dislike about Birdeye? Honestly, there isn't anything that I can think of that I dislike about Birdeye. It's an easy way for clients to communicate with us regarding their experience with us. Recommendations to others considering Birdeye: Give it a shot! They'll help boost your reviews and drastically increase your online exposure! What problems is Birdeye solving and how is that benefiting you? Birdeye has helped our new business with our online presence and reputation. We now appear more reputable than before we started with Birdeye. This allows potential clients to see other's experiences with us and makes them more likely to shop with us.
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"Very pleased with our decision to work with BirdEye" What do you like best about Birdeye? My favorite part of BirdEye is our account rep Arpit Saxena, he is amazing!. He has walked me through everything making sure I understand all of the ways to utilize this program and making sure everything is working correctly. He has weekly phone meetings with me. What do you dislike about Birdeye? My only struggle is customers have to log into their google account or facebook account to leave a review, so people who don't utilize those platforms can't leave reviews.I wonder if there is a way around this issue? Sense we don't currently use a database I do have to manually input the contact instead of downloading. Recommendations to others considering Birdeye: I highly recommend Bird eye, it is an easy way to implement a review process and program with minimal effort on your part. They walk you through the entire set up. This entire process took less then a day to implement and so far in only a week, has gained us several more reviews What problems is Birdeye solving and how is that benefiting you? Using BirdEye we have streamlined a process to ask for reviews on every job, and there is a way I can track to make sure it is happening and to see who actually performs efficiently. i also can see and respond to the clients reviews all in one program which ios super handy. I like that it tells me if the phone is incorrect o or a landline and it tells me if people opened the emails or text messages.
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"Exceptional performance from a great platform" What do you like best about Birdeye? Key features that mean the most to me are the ability to directly compare traffic from various review sources with my competition in an easy to view format, as well as the ticketing system. What do you dislike about Birdeye? It's focus on location based companies. E-Commerce settings or an Ecommerce profile would be much appreciated. What problems is Birdeye solving and how is that benefiting you? Review monitoring across several review sites as well as direct comparison with competition have helped us see trends with free shipping issues and other key metrics to measure over the market.
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"Great customer experience tool" What do you like best about Birdeye? It´s easy to understand and saves you a lot of time when it comes to customer experience reviews. What do you dislike about Birdeye? until now i do not have any comment of dislike. It has been usefull. Recommendations to others considering Birdeye: Easy to use and helpful What problems is Birdeye solving and how is that benefiting you? You have different review sources in one place and it is easier to capture information from customers.
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"Birdeye has changed our business (and Industry) for the better" What do you like best about Birdeye? What is most helpful is how bird-eye aggregates all the reviews and allows you to respond from a central dashboard. This makes my managers' lives so much easier. The ability to track review trends over time is extremely helpful as well. What do you dislike about Birdeye? We wish that birdie had better integration with Yelp in the same way other review sites have; such as OpenTable, Google, Facebook, and Trip Advisor. Other than that, the system/platform operate beyond expectation and makes our lives incredibly easy. Recommendations to others considering Birdeye: You need this product/platform if you are operating a restaurant (those who get a lot of reviews). This will make your life so much easier and you will be so grateful to have this tool. Your managers will thank you too! You can sign up for month to month as well! What problems is Birdeye solving and how is that benefiting you? We wanted to be able to easily respond to online reviews. We wanted to have the opportunity to gain more reviews, overall. We wanted easily visible review metrics across the board. We now feel as though we are realizing all of the abovementioned benefits and more.
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"A necessary tool for your business" What do you like best about Birdeye? Truly I can't imagine being able to monitor online reviews without BirdEye - the consolidation of all the different platforms makes it so easy to feel in control of reviews/responses. This is a business must. What do you dislike about Birdeye? Some automatic replies would be really great to have available for quick responses. What problems is Birdeye solving and how is that benefiting you? Time, feeling of control
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"Great tool for boosting reviews" What do you like best about Birdeye? We love that it engages our parents after their appointments to tell us how their appointment was. We have seen a large increase in our reviews both on google and facebook which helps draw parents to our practice. We have been really happy with our decision to use Birdeye to boost our practices presence on social media. What do you dislike about Birdeye? Since we are pediatric I wish their system was able to pull the parents name to address the review to instead of pulling the patients name from the appointment. What problems is Birdeye solving and how is that benefiting you? We have had a hard time getting parents to write a review for us after they tell us they had a wonderful visit. BirdEye gives them the ease of being able to write a review directly from their phone when prompted after their visit. The benefits we have seen include an increase in our online reviews with google and facebook.
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"Excellent Customer Service & Very Effective for Generating Reviews" What do you like best about Birdeye? BirdEye made setting up our account a breeze. We had an excellent service rep helping all the way. They helped setup our templates for email & text message reviews, walked us through all the account settings, and everything else. The BirdEye program is very user friendly, easy to navigate, and easy to learn. Our company receives reviews on several different platforms and we love how BirdEye consolidates it all together on our Review Profile that we use as the review page on our website displaying almost 850 reviews! The review links also make it easy for our other employees to request reviews that post on our company review sites. We also link the built in features that notify us of new reviews and allows us to cross post on social media. We highly recommend BirdEye. What do you dislike about Birdeye? The only downside is when users don't understand about clicking on the Review link and they text a message back. Even that is manageable because BirdEye notifies us and there is a built in Messenger feature to communicate with them. I wish I could change the photo when posting listings to social media. Recommendations to others considering Birdeye: I highly recommend. For our purposes, we have been more than satisfied with BirdEye. The customer service is excellent, the program is easy to use & learn. What problems is Birdeye solving and how is that benefiting you? We needed reviews. We have an awesome home care service that people really believed was too good to be true. BirdEye has made it easy for us to request reviews and get our message to the public about our service from our actual customers. We really believe our business has benefited from having almost 850 reviews now when we started out with only a few. BirdEye also solved the problem of giving clients options on where they wanted to leave a review, in our case Google or Facebook.
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"Excellent Results!" What do you like best about Birdeye? It saves so much time chasing customers asking for feedback. Reviews are critical in today’s world of a healthy business. What do you dislike about Birdeye? Being that they’re new, there are a few undeveloped features but all of them are known about and have plans for future development. What problems is Birdeye solving and how is that benefiting you? Our customers are giving us excellent direct feedback that otherwise we would have never known about.