"probably the best platform around for generating reviews and engaging customers" What do you like best about Birdeye? the simple message that asks the client for a review, the quick customer registration when sending them a review, the auto publishing feature to the company's social platforms and the interactions module with all it brings the company in staying in touch, texting, webchat etc. its a great platform overall. What do you dislike about Birdeye? not much tbh, maybe the delay it takes to notify us of a new review, and the lack of ability to record our own voice message for clients calling in. but otherwise, it is a very useful platform in generating that online presence. What problems is Birdeye solving and how is that benefiting you? engaging customers, especially the ones that like to see that online presence. ultimately, generating those google reviews and online reputation in this day and age it is essential and Birdeye provides a modern and seamless way of a business to get there; not to mention all the other options the platform provides like the reviews page on the website, webchat (which is amazing in capturing interested website visitors). all the above can quickly improve online presence and reputation perception by new and existing customers as well as provide a business several ways to engage customers.

"Amazing One Stop Shop For Reputation Management Platforms!" What do you like best about Birdeye? Making the switch to Bird Eye from another platform was a smooth & seamless transition with added benefits! We have over 30 locations nationwide, that all have their individual websites with respective social media profiles-Bird Eye provided exceptional customer service all around! From inception of the program with a knowledgeable sales rep to pass-off with a hands-on & extremely helpful development team to answer all of our questions + successful execution of program implementation, unlike other platforms that will just send you a DIY link to execute yourself. The live webchat feature, has truly been a game changer for our business, especially during these unprecedented times; adding ease to our newly developed virtual consultation process and increasing lead conversions. In addition to our website, live chat also ties in with FB messenger. These messages would sometimes get lost, because FB Messenger requires separate app download from the FB app itself...but not anymore! We especially love how turnkey this platform is for our managers to use, not just for gathering & responding to reviews via the dashboard itself, but having the capability to leverage SEO-social media as well. With just one click of a button managers can cross share their reviews on their respective Facebook pages. Lastly, we are thrilled about the auto-drip campaign feature; when customers automatically receive e-mail reminders to submit review, vs our admin having to manually follow-up, which adds convenience to their daily workload. Thank you Bird Eye for giving us the tools to help us grow our business and shine brighter! What do you dislike about Birdeye? Considerations listed below........................ What problems is Birdeye solving and how is that benefiting you? -Would love a user level access feature, where installers can have login capabilities to share links (vs having the check in links only to be saved some where on their mobile device), with limited access to data or just the data that pertains to specific to their activity. Total reviews they have accrued, review requests that have not been addressed by that customer etc. -Way to compile data reporting on webchat responses submitted, speed of response time, etc. -Way to sync live chat with our Houzz profiles!

Avnish continues to provide exceptional customer service and readily available . I appreciate the continued care Avnish has provided to the office. He is always considerate and well informed. I highly recommend and look forward to continued success . Thank you ,Avnish, for your help and support .