Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7523 reviews73 reviews have no rating
- v
Worth it! Pros: This software gives a great boost to your online reputation. The customer support is excellent and the dashboard is super user-friendly. Cons: We really enjoyed this software, but could only afford to stay with it for a little while.
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"Watch your reputation" What do you like best about Birdeye? With the help of this tool I am at ease of carrying out the effective communication with my audience, not only I am collecting their reviews about my product but also it has enabled me to debate on particular expect in this way it has equipped with an option of customer’s engagement. Not only can I engage them by texting and sending the messages but also through calling. I love its automation process which helps me to attend numerous calls within short span of time. What do you dislike about Birdeye? This is a bit costly solution for the newly set ups so the pricing policy should be revised. Further whenever I try to communicate on my web page the systems get slower which creates problems as I have to treat many people together. Moreover more attachment options should be made available. Recommendations to others considering Birdeye: I would surely like to recommend this tool to the entire business sector, it will bring you closer towards your audience and eventually with time you will come to know about the market needs. It is full of advanced features and functions. Overall I am a satisfied customer of this tool. What problems is Birdeye solving and how is that benefiting you? I am in better position of assisting my customers by responding to their tickets. The surveys and the reviews which I collected via this platform has increased my product quality as my audience is free to contact me and this is something I like about this tool very much.
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Excellent Service!
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The onboarding process was quite smooth. I am also impressed with the quick responses to my emails.
- j
Great add to anyones company Customer service is great. They always have Webinars and things to help our employees work with the apps easier. Pros We use this for all our medical stores and a few others. Monthly we will pull the CRM and email all patients for a review. we love being able to text them or email them right from the app if they reply with any concerns. Cons Nothing honestly. Maybe easier search if possible .But overall the program works very well for us. Specially for the stores.
- m
Should consider either a reduced price or easier combination capabilities for multiple locations. Otherwise great platform and wonderful capabailties
- b
Nothing but good things to say! Pros: We love being able to access all reviews in one location. We love the survey option and the integrated messaging platform that allows us to connect with customers quickly and easily. The live support is also a wonderful feature. Cons: There is nothing negative to report on this software. It is a definite time saver and makes keeping track of customer satisfaction so much easier. Overall: BirdEye makes getting customer reviews a snap. Once we set it up and had some initial reviews we found it caught on like wildfire. This is a great piece of software!
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Avinash took the time to understand our problem, and we are in the midst of getting everything resolved. Thank you.
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Great products coupled with excellent customer service. Our office has quadrupled the amount of reviews with the help of their service. Highly recommend.
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Highly recommend this service, Tech Sahil was very knowledgeable and helpful!
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I have been using BirdEye for getting feedbacks from my patients for my dental clinic (Orchards Dental Clinic in Edmonton,Alberta,Canada)for more than a year now.I have had great success with BirdEye and I would suggest BirdEye to anyone who would like to get valuable inputs from their clients to help improve their performance .
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"One of the best choices I have ever made" What do you like best about Birdeye? This tool has helped me to develop more strong bonding with my customers as it provides me the clear idea about what they think of my product and thus on the basis of their opinions I become more capable of taking the best actions based on the business plans. This tool is helping me a lot in building a reputation of my organization in front of my customers and provides me the details about the how many customers reached my product and what they exactly think about it. What do you dislike about Birdeye? From me there is no complaint and also I have never faced any difficulty while using this tool. It is going well and let me feel proud about its performance. I really appreciate its entire team which is working efficiently for the amazing development of this tool. Recommendations to others considering Birdeye: I recommend this tool which companies are looking for an excellent product for the communication and reputation management purposes. According to my experience with this tool I can say it will be meeting your needs and provide efficient services. What problems is Birdeye solving and how is that benefiting you? It is very easy to use software and it has simplest interface with no technicality involved, when I talk about its services I will like to talk about its availability too as it is very reasonable in price. It has become my need becaue it helps me to convert the leads in to revenue.
- v
Great software for managing your reviews Pros: For past clients we explored BirdEye for clients needing to manage reviews. We liked the overall software structure and found it sharp and usable. Cons: We did not have much to dislike about this software from what we explored and needed it for. I think it does exactly what they offer. Overall: Great software for our clients to manage their reviews, and keep customer focus a priority.
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Great customer service!!
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It seems that a review software should take GREAT care of their customers. I must say that the support staff is always helpful and willing to work through issues with me in a expedited fashion.
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Great help getting my issue resolved. Much appreciated.