Our reviews
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4.9
7524 reviews73 reviews have no rating
- t
Great customer support and the explaining of the walk through process when fixing technical and solving issues with questions and concerns.
- l
As a dental office we were using an "all in one" service that handles appointment confirmations, reminders for overdue cleaning appointments and reviews. Overall we were very happy with their service except we just weren't getting the results we wanted with the reviews. We switched to BirdEye for our reviews and saw a major increase in our patient response rate!! Even though we are technically still paying for reviews through another company as part of a bundled price we find it to be worth it to also be paying BirdEye because our review result numbers have been so great! Plus they are always adding new ways to help their customers but introducing new products. Whether the products apply to our business or not, I like a company that is forward thinking and always looking to improve! I definitely recommend BirdEye!
- e
Love Birdeye! Much better than the competition!
- s
I love BirdEye! My reviews have more than doubled since getting on board with them and more importantly my patients enjoy how easy it is to leave reviews.
- c
Here's my Bird's Eye view Use Cases and Deployment Scope - We began using Birdeye a few years ago to improve our profile and encourage patients to review our medical office so we knew what we were doing correctly and places we can improve. Pros - Set up was easy -Customer Support if very knowledgeable and helpful Cons - So far there is nothing I can see Birdeye improving upon. I would just want to make sure they keep up on the newest most successful platforms available. Likelihood to Recommend - Birdeye has been an excellent fit for us. They are able to perform their daily data pull without us ever knowing, it's seamless. Our patients have responded favorably and left some wonderful reviews and a few not so good, but few and very far in between. It's easy for them to leave reviews, not complicated at all. Return on Investment - We have seen improved ratings -No negative impact to report Alternatives Considered - We have not used any other products other than Birdeye and very satisfied. Usability - Very easy for our patients to quickly leave a review. Support Rating - Customer service from implementation to a few follow up questions have always been handled with knowledgeable staff who are very nice. Products Replaced - No Key Differentiators - Price -Product Features -Product Usability Evaluation Lessons Learned - We may have shopped around a little more but since it was being used by a friend in the same business and saw success, we decided to just go with that recommendation, value and price. Easy Tasks - Their ability to interface with eClinical Works makes it very easy Difficult Tasks - None that we have experienced in the past few years
- s
I love being able to see the feedback of our patients!
- t
Birdeye is a great platform to be able to see our patient feedback and make improvements when need be!
- j
I have been their customer since May 2018. My business was able to hear more from our customers and and the response has been overwhelmingly positive. Their support team helped us to got going quickly and was able to assist us whenever we needed help. Personally it has been one of the smartest decision I made running my dental practice. They have been comprehensive and transparent in their business operation and I have personally recommended Birdeye to my close friends.
- c
I have an amazing 5 star rating for my first year in business. They have been super accommodating to me during covid . I have gained lots of business because of all the positive reviews we have collected thanks to birdeye ! I highly recommend them ! They receive 5 stars from me!!!
- c
I absolutely love using birdeye! It's so convenient to have one centralized location to see all of our reviews and have our responses posted to the various platforms. Would recommend to any business!
- g
Birdeye is an excellent resource for any business Use Cases and Deployment Scope - We started using Birdeye to aggregate customer reviews from multiple platforms and publish them on our website and Social Media accounts. We have recently included their Virtual Receptionist (VR) and Chat feature which we have integrated onto our website. The VR allows customers to leave a message and the message is converted from speech to text. We can review the audio of the message or view the converted text which is also available to communicate with a customer via SMS. The chat feature allows customers to communicate with us via SMS thru our website Pros - Aggregates customer reviews from multiple platforms and posts the reviews to our website and SM accounts -Provides a Virtual Receptionist to take messages and convert speech to SMS-ready text -Allows SMS texting functionality from our website Cons - Speech to text conversion can be improved -We have made improvement suggestions for the SMS message management Likelihood to Recommend - We have found that they have been a welcome addition to our marketing and communication effort and continue to add functionality that helps us to improve in these efforts Return on Investment - Birdeye has had a very positive impact on our marketing and client communication effort Usability - Always room for improvement in speech to text conversion and message management Support Rating - Very responsive
- r
Our organization has used Birdeye for more than 5 years now and it has been a game changer for managing our online patient reviews. A full suite of reporting and analysis functionality is there if you want it but for us, after initial setup, it operates without any intervention and your patients/customers with positive reviews are nudged to provide their reviews on the social media platform they are most comfortable with and those who experienced service concerns you can intervene early to hear and respond to their concerns. I've recommended Birdeye to several professional colleagues and they have all been as pleased as we have been.
- l
I have used Birdeye for many years for my dental practice for patient reviews. I am very pleased with the service and their customer care team is amazing.As soon as I have an issue they are right there to help me through it. I highly recommend them
- j
BirdEye has proven invaluable to my company (an employee purchase program) in helping to raise our overall customer ratings and satisfaction. As a user, I've found their interface for looking at, staying on top of, and responding to recent customer reviews, as well as reviewing overall analytics and month-by-month performance data extremely helpful and easy to access. I am able to launch customer review campaigns very quickly and I can rely on their customer support team to help me with any issues that might come up. BirdEye is always available when I need them, providing an actual representative to talk with should I have any questions. They are a first-rate service provider!
- d
Birdeye has assisted me in real estate leads, by pushing my reviews up and gathering them into one location that I can share with social media, clients and leads/prospects. I feel the service is definitely worth my marketing dollars.
- s
Birdeye is great! Pros: Birdeye is very easy to use and it has a ton of amazing features. I love that I am able to track all of the different reviews we receive. The customer service that this company provides is also out standing. Cons: The only downside to Birdeye is that it doesn't integrate with the Edge, the main software system we use in our business.
- s
I was having a little trouble with my Birdeye and reached out to the support team. They were very courteous and very helpful. They solved my problem within a few hours and now I'm back up running smoothly. Thank you Birdeye and the awesome team you have.
- d
Great customer service!
- j
Great Software! Pros: This software is very easy and simple to use. It helps us keep in close contact with all of our customers. Cons: I have not had any issues with this software.
- k
Vet all of your needs and other options thoroughly first Pros: Local listing syncing is very helpful, especially if you want wide-spread visibility across the web without having to manage hundreds of individual logins. Cons: The customer support is one of the worst that we have ever dealt with. They would promise to get back with a solution within a few days and we wouldn't hear from them for months. We were constantly having to re-input our login credentials for several sites, so the syncing was never accurate. Overall: We did not have a good experience with Birdeye and their resolution teams. We would not be interested in returning to try them again.
- d
Very helpful I was able to get all the important information that I have been searching for from birdeye.com. I'm more than happy I checked them out.
- t
- c
Birdeye customer support is excellent . very patient and very thorough
- g
Great service as always. Consistent!
- s
Sarah Eshelman-Hendrickson's Fine Jewelry Pros: Being able to text customers saves us lots of time. Cons: I would like to be able to integrate with our POS system and add more features to work along side that. Overall: Great! Set up was simple. Easy to use. Customer service is top notch!