Our reviews
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4.9
7524 reviews73 reviews have no rating
- j
One-stop shop! Use Cases and Deployment Scope - Chateau Development uses Birdeye for many day-to-day functions, including customer and prospect outreach and chatting live with potential customers. We also use the email blast feature relatively often. The Birdeye platform is primarily used by our leasing department. It addresses the delay in communication and also provides excellent transparency for our employees. Pros - Birdeye allows us to chat with prospects who are actively live on our website so we can help them in real-time! -Birdeye allows us to manually send review links to customers we know have had a great experience with us. -Birdeye allows us to send mass emails in a much simpler format than our property management software. Cons - I really don't have any examples of things I'd like to see Birdeye improve. The service is very easy to navigate and understand. Likelihood to Recommend - Birdeye is a great tool to use to narrow the gap between us and our customers. Sometimes asking for a review in person can be uncomfortable or come off as pushy. Having a third party ask for the review in a way that we can completely customize helps us to get more reviews in a way that is less offputting to the reviewer. If there are any issues, we have an opportunity to rectify them and make it right with the customer. Having the capability to push the positive reviews onto our social media and professional website was the main reason we wanted to work with Birdeye, but the interactions function has proven to be a big reason why we will continue to use Birdeye. The chat function works very well for us to be able to directly interact with customers live while they are on our website. Their contact information is captured and it creates a really seamless contact card for us to use in the future. Most Important Features - Chat -Reviews Return on Investment - The live chat function has allowed us to still connect with customers after our business is closed. This allows us to free up time for our employees when the Birdeye AI technology can answer some of the more basic questions. Alternatives Considered - Apartments.com - Apartments.com offers some similar features but the capability of Birdeye being built right into our own website versus being hosted and housed on a different website was one reason Birdeye was a better fit for us. The bang for your buck with Birdeye is unmatched. Other Software Used - AppFolio Property Manager Users and Roles - Largely the leasing office, which serves prospects and existing customers Support Headcount Required
- d
We had an issue with a service we were no longer using from BirdEye. Their support resolved our issue immediately. Thank you.
- c
They are always very prompt with their response to any questions I have. My 5 star reviews has brought in a lot of business. One of the best investments I’ve made in my business
- a
"Exceptional Experience So far" What do you like best about Birdeye? The best thing about Birdeye is that we can view all our reviews in one spot, and that helps businesses like ours in maintaining our online reputation. What do you dislike about Birdeye? With the price we are paying, we are not provided with other white label tools and its marketing automation platform. What problems is Birdeye solving and how is that benefiting you? The main problem which we have tackled with Birdeye is that we can now see and respond to all reviews by our customer in one place instead of having to login to multiple channels & platforms to leave replies. Through this we have saved alot of our working time.
- v
"Drios" What do you like best about Birdeye? Easy to navigate.easy to use............ What do you dislike about Birdeye? it has limited characters in templates..... What problems is Birdeye solving and how is that benefiting you? Patient communication has improved.
- v
"Chateau Development" What do you like best about Birdeye? Birdeye allows you to search for things using keywords. This comes in handy a lot! What do you dislike about Birdeye? Birdeye was a transition but easy to use once you got the hang of it. Recommendations to others considering Birdeye: Birdeye is so quick and assists our staff in getting right to answering prospects questions. What problems is Birdeye solving and how is that benefiting you? Birdeye allows us to effectively communicate with prospective customers in a very timely manner.
- j
"It has boosted out reviews over 100%" What do you like best about Birdeye? The conversion rate of reviews and the easy to use platform What do you dislike about Birdeye? I don't have any dislikes with the product Recommendations to others considering Birdeye: If you want online reputation management, Birdeye is the company to partner with. What problems is Birdeye solving and how is that benefiting you? It has resolved the problems of getting reviews from out customer base.
- g
Birdeye for Timber Dental Pros: The interface is very simple and easy to use! Cons: The automated responses are very inorganic, and tends to repeat the same message even if it doesn't apply to what the patient is entering.
- j
BEST system we've found! Pros: Birdeye is extremely easy to use and understand. The software makes sending review links, texting and interacting with customers and keeping track of everything so easy! Cons: I do not have any areas that are an issue for me. Overall: The benefit of using Birdeye is capturing our positive reviews and projecting those out onto our website, facebook page and other social media sources. It also allows us to respond to review, including negative reviews in a simple and easy format.
- c
BirdEye is a great way to get our company's name out to potential customers. In today's world reviews are everything to customers, BirdEye makes it easy :)
- r
"Very helpful connecting patients to give us a wonderful review!" What do you like best about Birdeye? I like how easy the process of connecting patients to reviews. The immediate feedback from patients and the reminders they send, just in care they forget. Also the help with asking for referrals. The website is very useful to see analytics and our growth. What do you dislike about Birdeye? I don't have anything that I dislike so far. This has been the easiest company to work with. Recommendations to others considering Birdeye: Why are you not using Birdeye? What problems is Birdeye solving and how is that benefiting you? Connecting to patients Seeking reviews Reminders Online reputation management
- v
"Excellent Service" What do you like best about Birdeye? You are able to manage reviews all in one place. What do you dislike about Birdeye? So far we haven't found anything that we dislike about Birdeye. Recommendations to others considering Birdeye: If you own a business Birdeye is highly recommended What problems is Birdeye solving and how is that benefiting you? It saves us time when receiving and responding to reviews. We are able to view and reply to reviews through Birdeye instead of having to log into other accounts.
- c
The tool for Reputation Managment Pros: It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant Cons: Nothing that I can think of. I would like to be able to edit my messages in the inbox or dm section for typos. Overall: Its been excellent and is helping us be proactive vs reactive to brand management!
- m
Review Pros: Birdeye is great to use and super user friendly. It is beneficial to search with key words. Cons: As always, changes are somewhat difficult during the transition period but everything has been helpful so far. Overall: Birdeye has been helpful in assisting us with customers.
- j
BirdEye helps us stay on top of things... Pros: BirdEye has been a huge help in our business in managing reputation, harvesting reviews and getting the pertinent information in from of management on a location by location basis as well as corporately. From instant alerts to reporting, it has been very helpful. Cons: Not too many features are missing that I can think of. Overall: Experience has been great and support is super helpful. We will continue for a long time with BirdEye.
- c
Great Service! Pros: Manages our review requests and integrates with our Electronic Health Record system so there is nothing for me to do. It has a ton of other features that I don't take advantage of, but good to know they're there should i need them. Cons: I don't really have any negatives about this software. Overall: Birdeye has been great. I've recommended it to a number of colleagues. We purchased this program to help manage our reviews. This has allowed us to have more positive reviews by a large number in our business sector and also allows us to address negative comments before people leave a negative review.
- c
A really great platform! Pros: The ease of use with this platform is definitely what I like most about it. Cons: Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK. Overall: It's so easy to send review requests to our patients. We've also incorporated the voicemail/text feature into our office and we have so far loved it! The internal notes feature is really great as we have multiple people using the platform throughout the day and it allows us to keep track of who has done what.
- v
"Great experience" What do you like best about Birdeye? Creating a feedback loop and ticketing feature What do you dislike about Birdeye? Sometimes the customer list doesn't get sent out. What problems is Birdeye solving and how is that benefiting you? SEO presence, reviews and rankings- just overall online presence while creating a better service for our customers
- j
"Smarter Not Harder" What do you like best about Birdeye? My favorite part of Birdeye is that it does the thinking for me. I don't have to keep track of who I sent review request you and who I haven't. He keeps it automated simple and smart What do you dislike about Birdeye? The only negative that I really have with BirdEye is it's integration with the EHR that we use. It works but it's not as sophisticated as it could be. Most of that I'm sure is due to our EHR and not Birdeye. Recommendations to others considering Birdeye: If you are looking for an easy solution to gain reviews without the headache....go with BirdEye. What problems is Birdeye solving and how is that benefiting you? Our reviews have increased at a consistent uptick since implementing BirdEye. It makes the process uber simple for us and our patients. And with the importance of reviews these days we couldn't be happier.
- r
"We have been very pleased with how it has performed for us." What do you like best about Birdeye? Tracking of where the reviews come from , Ease of use What do you dislike about Birdeye? We do not have any dislikes, do not see downsides Recommendations to others considering Birdeye: Watch a Demo. What problems is Birdeye solving and how is that benefiting you? Branding awareness
- f
Best for the Modern World Pros: I like that patients can email and text information. I like that they can instantly send over pictures. I like the fact that you can assign tasks and send internal notes. Cons: the voicemail system is a little wonky. Like sometimes voicemails pop up that have been closed in the past. I would like to see a reminder button on a voicemail. LIke you can set a reminder for a few days.
- l
Birdeye is awesome Pros: I love the fast communication! It's nice to be able to live chat with people, way quicker than texting. I also love that you can search back and see all the conversations that you've ever had with them and search key words/phrases that is very helpful Cons: Sometimes the communication is so fast, so with the fact that I answer phones all day, sometimes I have to make sure I'm only focusing on the conversation at hand so I can keep it going.
- j
Awesome tool for our website! Pros: Instant gratification for prospects, easy platform to read and use, quick emails to us Cons: Time limit to respond to people is too short- even 90 -120 seconds would be perfect! Overall: Awesome! Easy to use and a great tool for our locally owned business.
- e
Birdeye review Pros: Provides an easy way to communicate with patients. Makes access to dental care easier for patients but allowing them an easy way to schedule and communicate with the dental team. Cons: Have not found anything to dislike at the moment.
- m
Birdeye Review Pros: It's easy to use, straightforward and the internal note function is vital. Cons: There seems to have been a glitch that resent past claims that had been closed but the timestamps are all incorrect. Also, I'd like to filter ONLY the chats that are pertinent to my location instead of having to scroll through them all.