"Birdeye is Great!" What do you like best about Birdeye? The automation's and user experience are what I like most about Birdeye. We have increased our revenue and customer loyalty. What do you dislike about Birdeye? I dislike that I am not able to make payments from the Birdeye software. What problems is Birdeye solving and how is that benefiting you? We are providing company policies and information to customers much easier and faster.

Birdeye is a great value for the services they provide. I am a longtime user with three locations.

Cost effective, quick, and easy to use! Use Cases and Deployment Scope - Birdeye is used by the leasing department of our company. It is a feature on our website that allows any prospective tenants to chat with an AI or us instantly. It helps direct leads more appropriately than other AIs in the past, and it can answer basic questions quickly, allowing leasing professionals (like myself) to continue working on other tasks. Pros - Quick response time -Small but noticeable feature/tool on website (not too annoying for people who don't want to use it, but clear for those who do) -Great on the back end; the professional end--easy to see the questions people have and who has responded to what already -Clear notifications to our team when a prospect has a question that Birdeye cannot answer. Cons - Usually, Birdeye gives you sixty seconds to respond to a question from a prospect if Birdeye cannot answer it before it goes to text. For me, that is not quite enough time to type out a quick response. I'd rather just stay chatting on the website before going to text. I need about 90-120 seconds at least. Likelihood to Recommend - It is well suited for companies that get a lot of traffic on their websites at night or on the weekend when full-time staff are not available. This helps give prospective tenants answers when they need them. It is helpful for smaller companies, like us, because we spend a lot of time one on one with our tenants and prospects. We have multiple responsibilities, so to use our time most efficiently, it is more helpful to have an AI source respond to easier questions than having one of us monitor it all day or field phone calls. Fewer and fewer people like talking on the phone these days and they much more comfortable chatting on the web or via text. It might be less appropriate for a place that does not have staff during the day to respond to harder questions. If you only had one or two employees and Birdeye, it might get overwhelming to do all your duties plus respond to Birdeye questions. Most Important Features - Timely responses -Easily seen on website but not too in your face -Easy to use and manage on professional side Return on Investment - Positive for sure. We hardly have any vacant units right now!! -It is much more cost effective than another AI system we used. The other system was almost five times the price of Birdeye and could not compete with the functionality of Birdeye. It tried to do too much, which is why it cost so much, but it could not do the basic things we needed. People are familiar with the concept of what Birdeye provides so they know it is AI and what to expect. It meets our needs sufficiently. Alternatives Considered - Birdeye was more cost effective. Other Software Used - AppFolio Property Manager

BirdEye is the solution you need Use Cases and Deployment Scope - Birdeye has been a huge help for our company. We use all of the features available to monitor our reputation across all channels. Our team is provided instant access to customer feedback, and our management team receives weekly reports so we can monitor trends, address issues within certain units, and work to provide excellent feedback and responses to our customers review insights. It has been a hugely helpful platform for us and helps us save time and be more effective. Pros - Reporting -Ease of use -Team-centric management and collaboration Likelihood to Recommend - Birdeye is suited for many businesses, large and small. It helps us monitor our reputation and gain key insights from our customers' experiences. I would recommend it to our collogues across many fields. It has been hugely helpful for us and our business. You will definitely see benefits from using this service. Most Important Features - Reporting -Instant review awareness -Ease of reponse -Customer service Alternatives Considered - Sprout Social - We use Birdeye exclusively as our single source for reputation management. The service integrates into our website, social channels, etc. to display current customer sentiment. It has been the best and most feature-rich option we have found for these options and still remains cost effective. Highly recommend it. Other Software Used - Sprout Social