Everyone at Birdeye is awesome!

Always great tech support

Birdeye and done. Use Cases and Deployment Scope - We use Birdeye to manage our online reputation and customer experience across multiple organizations. Birdeye improves our online image by increasing review quantity, quality, and the overall rating level. Birdeye also improves the customer experience by giving us the visibility and tools we need to swiftly address any customer concerns or issues. Pros - It is simple to use. The features are straight forward and do what they promise; improve and maintain your review rating and volume, while also managing the customer experience. -Reporting is a strength. Birdeye makes pulling relevant data and visuals for my executive team a snap. They can easily see what they are paying for. -Client support is top notch. One day or one year later, their support team is always communicating to ensure you have the best experience. It saves me time and improves performance. -Birdeye is always innovating. I am amazed at the amount of useful products and features that Birdeye continues to add. There are a few features that are not very useful, but we benefit from the majority of the features. -Scalable. There are currently no caps on the amount of users that can be added at no additional cost to the organization and you can add a single location to thousands. Cons - The sentiment feature is just okay. It requires custom adjustments and time to understand where it is working well and where it is not in order to get the most out of it, while other features require very little user input. -Social listening needs work. I often receive notifications for unrelated terms because of their similarity in spelling to my organization's name, so I don't use this feature. -Birdeye could have more built-in features to create digital content from the reviews. -Birdeye could also have additional reputation tools to strengthen GMB listings and to combat negative press. Review listings and rich snippets in search are great, but having a tool that measures and helps to improve overall brand health/search results would be amazing. My CEO isn’t looking at what is going right. He looks at what is going wrong. We may have thousands of positive reviews on Google, but the bad article with false information is still showing up on page one of search results. That makes for an unhappy CEO. Likelihood to Recommend - If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites. Return on Investment - Review volume improved from 10-11 reviews per month to over 100 reviews per month. In 18 months, we doubled our review count with Birdeye when compared to the previous 10 years of online reviews. -Review ratings on Google improved from 1.9 stars in the first five months of 2019 to 4.8 stars by the end of 2019 and continue to be stable through 2020 despite a global pandemic. Alternatives Considered - Grade.us and Trustpilot - Birdeye includes more features and best in class support. Other Software Used - LivePerson LiveEngage, ApexChat, Hootsuite, Wrike, Agorapulse, Paycom, Bitly Usability - One of the main reasons I continue to do business with Birdeye is because of ease of use and it works. Support Rating - Before we even purchased Birdeye their team was incredible to work with. Their implementation team was fantastic and they continue to provide a high level of support throughout the entire relationship.