Our reviews
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4.9
7525 reviews73 reviews have no rating
- j
Great response from your team with more information than I even asked for!
- p
Super fast response - I sent my concern in last night by 915 this morning I had a call. Your support staff are always so great really kind and helpful. He resolved my concern within about 10 minutes. Always a great experience.
- y
Very helpful and fixed by issues.
- o
Thank you for your help - really appreciate it!
- a
Thank you for helping us take care of our clients!
- k
Great platform and very simple to use. Customer service is fabulous and readily available.
- m
Srijan was not only extremely competent but diligently helped. We have been a BirdEye client at $250 a month for maybe 5 years and found a good ROI on the spend without really logging in or using the services to the fullest. Its good to see a legitimate review service that is Google SEO friendly. Anyways at first I was apprehensive when calling the call center off site it seemed, but was the total opposite as Srijan had a solid grasp of my situation and the technical things he could and could not do. After a lengthy explanation to Srijan he not only fully understood my concerns without any issues at all, but he worked hard to help. So in summary the one call in the 5 years as a client I am very satisfied with the reps competency and will continue as a client without reserve.
- a
Very helpful and walked me through the process every step of the way.
- a
Another support ticket perfectly handled by Divya - THANK YOU!
- s
very professional
- v
Extremely helpful and responsive.
- a
Thank you Ajay!!!
- j
Thank you for responding and resolving the issue so quickly! It was less than an hour. I was able to get the invoice printed out for our accountant.
- f
i was helped out in a timely manner and all my questions were answered. However, i have a suggestion for Birdeye- Please make OPT OUT a must in all text messages. We get very angry customers sometimes, and it is easier for them to opt out by themselves, rather than yelling at us!
- k
Girish exemplified excellent customer service. I appreciate his patience as I navigated to the appropriate sites. He made my day!
- j
They helped solve the recurring issue quickly...I just hope the solution is a permanent one and we don't have to keep going back and forth like this.
- s
The staff is very helpful and patient !
- p
Rohtash B. was excellent. Very timely and professional and helped solve a connection issue.
- r
The representative helped me remove my review for replacement following a resolution with the business I reviewed. It would have been more convenient to have an edit link directly on the page the review was left on to edit.
- s
very helpful ! what would I do without you!
- a
Thank you Rohtash!
- a
Answered my question fully and solved the problem
- w
The customer support has been great.
- j
I am so glad I switched to this service! Both the product and the support/training team are amazing!
- a
Thank you Rohtash!