Our reviews
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4.9
7524 reviews73 reviews have no rating
- s
She was so knowledgeable, kind, and patient. Thank you!
- r
Thank you
- d
Ajay fixed my issue and he didn’t require much on my end. Very satisfied!
- m
Great experience. Fast response. Problem solved.
- f
All of my questions were solved and the representative was very helpful! He knew exactly where to take me in the website, when I was fumbling with words to explain how I had lost the page where I was.
- l
Thanks for the fast and effective response. All my questions were answered and the tech was very friendly and informative
- a
Partner Support Team is AMAZING
- a
Very informative and clear answer and quick response.
- a
Thank you
- r
Divya was wonderful! She reached out to me when the issue wasn't immediately resolved, but I was unfortunately unavailable. Nonetheless, she showed great persistence and managed to resolve the problem without my input. I really appreciate her dedication!
- c
Husain - The representative was great!
- l
BirdEye has the best support team there is!
- t
Virustotal was showing a Birdeye server file as virus-infected. It was NOT a virus, Birdeye was not infected. It was a false positive. However, Birdeye went far beyond what most companies would do they reached out to the virus company with the false positive, proved their file was virus-free and got them to remove the false warning so it no longer shows up as infected on Virustotal. That is what I call fantastic quality service and support! With Ransomeware crushing servers all over the planet, this level of support inspires extreme TRUST! Great Job Birdeye.
- b
I can speak for Husain the tech that helped me with this and several other tickets. Husain Mukadam was excellent. He was very patient with me and very attentive. THere were a couple of things that I didnt understand and did not feel comfortable with with the process of birdeye but Husain was very patient and explained to me several times until I was comfortable with the process. This was not the only ticket Husain has helped me with and I truly appreciate him and his patience and his cheeriness even with me being annoyed with the process. SHOUT OUT TO HUSAIN!!!
- j
Excellent customer support !
- l
Sumeet has been so helpful and provided prompt support and follow through. Thanks so much!
- o
She support tech was very knowledgeable and polite.
- a
Prajval responded quickly and corrected my issue, thanks!
- t
continued effectiveness
- n
It was a great experience; Girish was patient with me and really took his time to try and help me resolve what I needed to do. Thank you
- l
Sean was so helpful and patient with me in learning the new system! Our team is so excited about using Birdeye and I attribute that to Sean’s help in Onboarding. Thank you to Sean for everything, we will miss our weekly calls with you!
- a
Srijan is great! He answers all of my questions in a way that I totally understand because I am not very computer saavy! He is very nice and professional!!!!
- i
I think it is an effective communication tool for patients and excellent to get us reviews and improve our online presence.
- d
Srijan was able to quickly answer my questions and explain things well. Thank you!
- h
Quick and Easy process