Our reviews
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4.9
7525 reviews73 reviews have no rating
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Birdeye: A one stop shop Pros: I like the review request campaigns. I like creating different templates and customizing settings. I like that I can view contact journeys and see how my clients interacted with the review request. Cons: Looking forward to more reporting features. These should be fully customizable, schedulable and savable. Overall: Birdeye has been great and has brought value to my clients and my company. They continue to evolve and stay up to date with the needs of the ever changing digital marketing world.
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Solid B Performance Pros: Our account manager is very helpful, as far as the platform I do not have any positives. Cons: The system seems to have issues on a daily basis. It is very difficult to set up and maintain listings.
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Birdeye Feedback Pros: The thing I like most about this product is ease of use. It is not only easy for me and my team to use but easy to introduce to our clients and have them use it as well. This software is very user-friendly and that is a critical element for us to have our clients use it as well. Cons: I think there are some small features that could be tweaked and a few glitches that need to be looked into. Things like when the review monitoring somehow becomes disconnected and has to be manually fixed. Also, the feature that shows when a user actually leaves a review on Google. Next to their name in the contact section, it shows a green ten. Now I understand what that means but that definitely can confuse some people at first if not told what it means. Overall: Overall, my experience using birdeye has been great. Their customer service has been top-notch and this software is much more useful than other softwares that I have used.
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Reputation Management At Your Fingertips Pros: Ease of use, tons of different functionality, and so much more! Cons: Some simple features that I wish were implemented, but who knows, road map?
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Great Product I have experienced a positive relationship with Birdeye. They are readily available when I have questions and they are making me aware of what other products are available should I need them. PROS Birdeye delivered everything they promised, this is the best money we ever spent for marketing. People use social media constantly to make choices for where they purchase products, where they want to travel and definitely to find doctors in their area. Birdeye has brought our practice up to the forefront in how easily people can find us on the web. It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business. CONS Birdeye is very good about making sure we are happy with their product and want to meet on a regular basis, with the practice being very busy it is not always convenient to meet with them. This is a also a pro for this company in that they are always available and want to make sure we are content with their product. REASON FOR CHOOSING BIRDEYE One of our doctors was reading articles on best practices for your business and making sure your ratings are good in social media, and Birdeye was one of the companies that were highly recommended. VENDOR RESPONSE Hi Janai! We appreciate you taking the time to share your experience with us! We are thrilled Birdeye has been the solution to the problem for your practice! We look forward to hearing about your continued success in your practice. Thanks for being a Birdeye customer! Replied March 2022
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Reputation Management At Your Fingertips PROS Ease of use, tons of different functionality, and so much more! CONS Some simple features that I wish were implemented, but who knows, road map? VENDOR RESPONSE Hi Yash! Thank you for sharing your feedback! Replied February 2022
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"Best in the Land" for Reviews The reps are very informative and most importantly the tech support is top notch and easy to reach PROS ease of use and they continue to offer more products CONS Nothing---they fix any issues along the way and that is all you can expect. REASON FOR CHOOSING BIRDEYE BirdEye is more of a partner REASONS FOR SWITCHING TO BIRDEYE Better performance all around--best move we could have made! Highly recommend to others. VENDOR RESPONSE Hi! We appreciate the recommendation! Birdeye values our partners and always strives to provide the best support. Glad we are able to achieve that with you. Thanks for being a Birdeye partner! Replied February 2022
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Review Management PROS The templates and profile as a whole is very customizable. Since we use Birdeye for our agency and have thousands of clients that utilize Birdeye, we are able to customize the templates based on the client's wants and needs. CONS The only con I have is that sometimes the clients feel like it's too customizable and get overwhelmed during the initial introduction to Birdeye. VENDOR RESPONSE Hi Makayla! Thank you for being a Birdeye partner. We appreciate you sharing your feedback! Replied February 2022
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Love this software! Easy, efficient, and productive PROS Ease of use, navigability, breadth of services CONS None to note, the experience has been seamless VENDOR RESPONSE "Easy, effective, and productive" Are our three favorite words here at Birdeye! Thanks for sharing your experience with us and we're so happy to hear how beneficial and seamless our platform has been for you. Replied February 2022
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Love it! PROS I love Birdeye's easy to navigate interface! CONS We could really benefit from more tracking reports to show when clients last received a review. VENDOR RESPONSE Hi! Glad to hear you enjoy our user-friendly platform! Thank you so much for your feedback. Replied February 2022
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Thanks for all your help Birdeye :) Excellent service with Birdeye and always learning something new that benefits our 2 dental clinics PROS It allows us to connect with our patients , receive google reviews to further build our practice CONS Having difficulty getting our recently added second location integrated as we are awaiting the needed code from google - birdeye support is very helpful with all zoom calls and very patient with me as I always tell them I am not tech savy :) VENDOR RESPONSE Hi Nyla! We love that Birdeye has been a great innovation tool for you and your practice! Thanks for sharing your experience and being a Birdeye customer. :) Replied February 2022
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Great company with excellent support team. It has all been positive from clients PROS Ease of use for the client to use. The ability to do multiple locations is great. A twitter roll up feature would be great CONS The rollback accounts need to be set up by the admin and not having to call support to have it set up. Interface could be easier to use. Hard to find things. I would have a left side menu with all options or a wizard. VENDOR RESPONSE Hi Brad, thank you for your thorough honest feedback! We appreciate you sharing your experience and being a Birdeye customer! Replied February 2022
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Great way to keep up with the business PROS The notifications I receive which alert me on the reviews we receive. CONS For the time being I cannot see anything negative. I haven't used enough to be able to have a negative opinion on it. VENDOR RESPONSE Hi Chantel! Thank you for your feedback and being a Birdeye Customer! Replied February 2022
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Great Company It's super easy to set up and connect your review platforms, the automated review responses are my favorite feature. PROS Ease of use! We use custom templates a lot so that's a great feature. CONS I don't have any complaints everything has been great VENDOR RESPONSE Hi Jared! Thanks for your feedback! Happy to have you as a customer and hear how you love utilizing our platform. :) Replied February 2022
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Birdeye: The Obvious Choice Overall, I would recommend this to anyone who was looking to grow their business online. 10/10 PROS My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system. Not only is it user-friendly but it is visually appealing when you are using the software, or even receiving a request from the system. CONS I would like to see more opportunities with integration, and more hands-on help with solving issues when it comes to integrating. REASONS FOR SWITCHING TO BIRDEYE Birdeye had all the features we were looking for, and more visually appealing and the team was much more helpful in assisting with issues. VENDOR RESPONSE Hi Samantha! Thank you for your recommendation! If you ever need assistance, you can contact our support team at support@birdeye.com. So happy the platform has been easy to use and that you find it visually appealing! Replied February 2022
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It works Pretty solid so far. Just what I was looking for PROS Easy to use and I get notified of reviews instantly CONS The mobile app capitalizes each letter so typing on the app isn’t my favorite to respond to reviews REASON FOR CHOOSING BIRDEYE Only wanted review management VENDOR RESPONSE Hi Sam! Thanks so much for taking the time to share your experience with us! Replied March 2022
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Birdeye Feedback Overall, my experience using birdeye has been great. Their customer service has been top-notch and this software is much more useful than other softwares that I have used. PROS The thing I like most about this product is ease of use. It is not only easy for me and my team to use but easy to introduce to our clients and have them use it as well. This software is very user-friendly and that is a critical element for us to have our clients use it as well. CONS I think there are some small features that could be tweaked and a few glitches that need to be looked into. Things like when the review monitoring somehow becomes disconnected and has to be manually fixed. Also, the feature that shows when a user actually leaves a review on Google. Next to their name in the contact section, it shows a green ten. Now I understand what that means but that definitely can confuse some people at first if not told what it means. REASONS FOR SWITCHING TO BIRDEYE Poor customer service. Software had very little to offer and very few updates ever. VENDOR RESPONSE Yay! We really enjoy hearing customer success stories, so thank you for sharing Melanie. So happy the platform has been easy to use and was the solution that fixed the problem! Replied February 2022
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You need to try BirdEye! PROS BirdEye is one of the leading online reputation management tools software out there. The software works well and has very good customer support. CONS The software lacks Brand Tracking, compared to ReviewInc and ReviewTrackers. VENDOR RESPONSE Hi Jeremy! We value our customers and always want to provide the best support. Thank you for sharing your experience! Replied February 2022
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You can always tell what type of company you're dealing with when things go wrong. Do they work with you and help you set up properly or do they ignore you and keep your money. These guys were awesome! My Google places wasn't working and they helped me get it set up. Credited my account for the two months it didn't work and still patiently walked me and my team through the process of integration and onboarding. I really like this company and recommend them to all my clients now. Thank you, Ankit our onboarding specialist and Birdeye!
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Birdeye: A one stop shop Birdeye has been great and has brought value to my clients and my company. They continue to evolve and stay up to date with the needs of the ever changing digital marketing world. PROS I like the review request campaigns. I like creating different templates and customizing settings. I like that I can view contact journeys and see how my clients interacted with the review request. CONS Looking forward to more reporting features. These should be fully customizable, schedulable and savable. VENDOR RESPONSE Hi Alex! You have the right idea! We love that Birdeye is customizable and always evolving and catering to our customer needs! Thank you for your feedback! Replied February 2022
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Great customer service! Wouldn’t use any other PROS They have the best customer service ever! They call immediately and get things fixed quickly! CONS Nothing negative. They will chat, email or call vey quickly so business is not affected REASON FOR CHOOSING BIRDEYE Podium REASONS FOR SWITCHING TO BIRDEYE Horrible customer service VENDOR RESPONSE Hi Paula! Customer obsession is a core value to us. We look forward to continued success with your business and thank you for sharing! Replied February 2022
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Birdeye is great Great from start to finish. The sales rep that helped us was stellar. The on-boarding specialist was very fun and helpful. Our account rep is kind and fast to respond. PROS Makes it easy for the on-site teams to request reviews in bulk or one off situations. CONS I do not have any cons for Birdeye, at this time. VENDOR RESPONSE Hi Allison! We are delighted to hear how much you enjoyed our team from start to finish! Customer obsession is a core value. We look forward to continued successes with your business! :) Replied March 2022
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