Our reviews
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4.9
7539 reviews73 reviews have no rating
- t
BirdEye Is The Perfect Solution For Any Agency Working With Multi Location Clients Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to growing a businesses local SEO presence. The list goes on. I highly recommend BirdEye to agencies and businesses. PROS AI Functionality - Summarizing reviews - Review responding Ease of use - Bulk uploading contacts for review generation - review monitoring - Local listings - Super effective reporting that does not take too much time to generate for effective presentiations CONS Cost. This product comes at premium price.
- d
A great tool for agencies looking to accelerate their growth Customer service is next level. We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on both sides. PROS Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access. CONS Some integrations take longer to set up, but support is there every step of the way with updates. REASON FOR CHOOSING BIRDEYE Birdeye was a more complete solution for us as an agency. REASONS FOR SWITCHING TO BIRDEYE Features. At the time, Birdeye had more features.
- a
Highly Recommend! I have loved using Birdeye. They take the time to understand our business needs and understand our brand positioning. They offer applicable information, high quality tools, and an ever-changing range of product offerings. We have used them for 3 years now and don't have plans of stopping. We have done our due diligence in comparing this product to other similar tools, and Birdeye proves it belongs on top. PROS As an agency, this is a great additional revenue driver for not only the agency, but for our clients as well. Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors. The approach Birdye takes is high quality and very fair for businesses and consumers alike. It even has applications for overall PR strategy for clients as well. There are a handful of competitiors to Birdeye that look like they generally "do the same thing", but if you want the job done right and done well, Birdeye is the unequivocal choice. CONS The only con from the agency perspective is that most businesses have a range of CRM's that their staff and leadership teams work in. Adoption to the tool for clients takes time and training. The Birdeye support team and tools are very helpful when getting over this roadblock. REASON FOR CHOOSING BIRDEYE Price is the best when factoring everything in, and product offerings all in one place blow them out of the water.
- s
My experience with the Review Reputation Platform from Birdeye PROS The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing. CONS more technical than anything. making sure there are ? noted on the website to click with more details of what is needed.
- j
Helpful For Reviews Overall, we are really pleased with what we are getting with this tool and plan to continue using it. PROS Super helpful to have this tool keeping us in the loop with reviews coming in for our clients! Definitely a big time saver for us. It is also nice to get reports directly to the person who needs that information. CONS The platform is not a user-friendly as many of the other tools I have used. It took a while to learn to navigate to everything that I was looking for.
- b
Great system and very easy onboarding process. We are definitely happy with the results we are seeing!
- d
Shraiya is very knowledgeable and patient with us - we highly recommend her to anyone looking to increase their exposure and business success.
- a
I just want to say a few word about the experience I had with Mrs. Pragya Awasthi. During few times I had a meeting with her to help me to set up a training program with me I was very exited each time talking to her and learn from her. She was extremely patient, well manner, highly experienced, very educated about the subjects, very friendly, very kind, always smiles, excellent customer relations skill, very professional, very punctual always on time.Birdeye is very lucky to have such skillful and valuable staff. I was honored to be in her team I can not say enough about her.
- e
We had the pleasure of being trained by Mahak. She is thorough, knowledgeable in her field and takes pride in training. Thank you!!!
- c
Shraiya was very helpful with explaining the new social media accounts! Would recommend Birdeye to all companies with multiple accounts!
- l
Great experience! Everyone was very helpful from day 1.
- m
Great support team at Birdeye, Yash is an amazing trainer!
- n
We just signed up with Birdeye and have a great experience so far. Thank you Shraiya for guiding us through the process!
- m
I'm very satisfied with the onboarding agent Himani Kashyap, she was able to guide us through the process and help us with all our concerns.
- s
Mahak was outstanding in answering all my questions and in setting up all my social media platforms.
- s
I would recommend Birdeye, do to the on boarding experience. The first month was exceptional at getting me set up and acquainted with all the Birdeye features they offer.
- k
The guys at birdeye have helped me quite a lot. I've been in my business for 20 years but found I needed to compete with newer people that used social media and google reviews more as an everyday occurrence. The guys at birdeye helped me learn to get more reviews from my clients and post something everyday on social media. With birdeye, there is a great platform to use that saves time and frustration. For me I really appreciate that because now I can focus more attention on my clients and work. This makes me happy.
- c
- t
It was a bit overwhelming at first being old school (not tech savvy ). It seems quite easy to create adds it would be nice to have jpeg conversion to peg built in the system but I could see the benefits of Birdeye after just 2 weeks of use.
- j
Amazing experience. Highly recommend if you want to boost your reviews!
- c
We’ve only been with Birdeye for a short time, but we have already received a good number of reviews since they began our campaign. The onboarding process was organized and handled beautifully. We’re very happy so far!
- g
Our onboarding specialists were very knowledgeable about the platform and guided us though the onboarding process at a pace that allowed us to grasp the impact of each function and ask appropriate questions relate to our business. I found the process to be very helpful and supportive.
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- s
Excellent customer service , they helped me out in a stressful situation and I appreciate them . Thank you Life Storage Ashland Ma
- a
Himanshu with Birdeye has been a huge help to our company and assisted us in every step of building our online presence. Literally this would not have been possible without his hands on effort to get this put up and visible. We went from invisible to top recognized over night! Thanks to his assistance and patience. He even helped put together our Facebook page. We highly recommend him and Birdeye for turning your public profile volume up!