Birdeye Review Requests Pros: The ease of use which is a mandatory for all of us that aren't computer savvy. Cons: There are occasional glitches that require customer support. That's to be expected with any computer software. The thing I like most and is most impressive is the excellent customer support.They truly are on your side and there to fix it and make it right.The best part is that they always fix it and get it right.When things go this smooth it's a testament to the outstanding management. Overall: It's always been good. I would say they're an excellent company.

Support was Above and Beyond Pros: I loved the features, but I was hesitant at the beginning because of the learning curve, but Birdeye assigned me [SENSITIVE CONTENT], and man, he really took his time and was always available to answer any questions I had. That made my decision to go with Birdeye a good decision for me, as I was afraid of not dedicating the time needed to learn it. Now that I understand the software, its a beautiful tool! I recommended it 100% Cons: if I had to say something, I'd say the switching of customer accounts could be a lil bit quicker, but besides that the platform is grat and steady Overall: 100% happy birdeye customer, look forward to growing my business and partnership with birdeye

BirdEye is a game changer for reputation management. Pros: It saves time and increases our presence on the web and in searches. Cons: There are not any cons that I have came across yet. Overall: Overall, my experience with Birdeye has been a great one. The culture of the team at Birdeye matches their mission.

Want more Google reviews, try this today! Use Cases and Deployment Scope - We signed up for Birdeye to help with our Google reviews and we have been very pleased!! We have always struggled with getting. Pros - Customer service. -Presenting Google reviews to our patients. -Dashboard is very easy to use. -Messaging patients back. Cons - Sales calls- I felt the salesperson who was trying to get us to add more, was a bit pushy. Likelihood to Recommend - I definitely feel that Birdeye is great for boosting Google reviews. I also feel that if you're not using a messaging app, you should look into theirs. We don't feel Yelp is a good suggestion, as we aren't fans of that site. Most Important Features - The survey - Google reviews. -Being on our website. -Being able to receive NP requests via messaging on their site. Return on Investment - We are already close to our Google review goals, and will more than likely double the number! The goal was 125, at 120, and will more than likely have 300 by the end of the year! -No negative impact yet, so all is well. -We've been able to respond to NP questions and that has been a huge help! Alternatives Considered - Demandforce - Demandforce does not send the reviews to Google, which we went years trying to get them to do that. We have had so many wonderful reviews, but could never be shown on Google. Also, Demandforce always sent way too many reminders, and patients complained nonstop! Other Software Used - Weave, CS SoftDent Software Support Rating - 9 out of 10 because I didn't get my answer fast enough, however, 9 because the follow-up the next day was suburb! Premium Support - No, not sure. Bug Resolution - No Exceptional Examples of Birdeye Support - Today, when I received my follow up call! Very happy about that! Usability - Very easy to use!

Sunrise Heatin g and Air Company , I called them for a non working a c unit . They scheduled me for the next morning and arrived promptly on time, Clint was very professional, knowledgeable, polite. He explained the options that were available and what each one did, Had my unit up and running in a short period of time, running and cooling better than it ever has 5 stars