homeresourcescase studiesBest POS and Birdeye: Elevating the Digital Dining Experience

Best POS and Birdeye: Elevating the Digital Dining Experience

Best Pos And Birdeye Elevating The Digital Dining Experience 1712774870936
Client Logo 1712774906868

Company Snapshot

Best POS is a full-service restaurant marketing agency that excels at helping restaurants scale their business through cutting-edge technology and strategies. They have helped more than 50 individual restaurant locations under The Juicy Crab and Sizzling Lunch build a more robust digital presence and design a variety of marketing assets.

  • 55
  • March 2022


In the realm where digital presence spells the difference between success and obscurity, Best POS emerges as a beacon for the restaurant industry. Specializing in marketing for high-profile franchises and independent establishments, their mission to bridge the digital divide has made a significant mark. Their collaboration with Birdeye since March 2022 has been transformative, blending Best POS’s marketing expertise with Birdeye’s technological innovation. This partnership has redefined the digital dining experience, enabling restaurants to enhance visibility and manage engagement across major platforms like Google, Facebook, and Instagram. By integrating traditional marketing with advanced digital strategies, Best POS and Birdeye have created a new standard in connecting restaurants with their diners in the digital age. 

"When we started with Birdeye in 2022, we were looking for more than just a tool; we needed a partner that could enhance our marketing strategies with cutting-edge technology. Birdeye has been exactly that. Their listings and review management tools have been game-changers, allowing us to amplify our clients' digital presence across platforms."
Wilson Chen
Wilson ChenCEO & Technology Leader
Listings 1712775454120

Revolutionizing Operations with Technological Integration

Best POS’s collaboration with Birdeye has been a game-changer in how restaurants approach their digital footprint. By leveraging Birdeye Listings, Best POS ensures that restaurant details like business names, hours, and addresses are accurately synchronized across over 150 sites. This automatic sync boosts local SEO, making it easier for customers to find and connect with restaurants online. The accurate listings, in turn, facilitate more customer reviews by improving restaurant discoverability. 

Additionally, Best POS utilizes Birdeye’s innovative features to generate QR codes for their restaurant clients, encouraging customers to easily share their dining experiences. This strategy increases the volume of reviews and ensures a broader digital presence. 

Following this, the introduction of Birdeye’s automated review response system marked a significant leap forward, enabling Best POS to engage with customer feedback quickly and personally across review platforms. With new AI-assisted responses and easily accessible templates, they provide swift replies for each location.

This shift elevates the customer experience and optimizes Best POS’s workflow, allowing the team to concentrate on strategic growth initiatives. With Birdeye’s user-friendly interface and outstanding support, Best POS has streamlined their administrative processes, setting a new standard for efficiency in restaurant marketing. 

"Birdeye's technology has significantly streamlined our processes. The automated review response feature, in particular, has been a standout, enabling us to manage our clients' reputations more efficiently and effectively. This automation not only saves us time but ensures that every customer feedback, positive or negative, is acknowledged in a personalized manner."
Abdullah Chaudhary
Abdullah ChaudharyDigital Marketing Manager
Reviews 1712775608521

Success and Impact: Transformative Stories and Broader Achievements

The partnership between Best POS and Birdeye has sparked remarkable transformations, clearly evident by the experiences of restaurants like TJC Dothan, HQ Norfolk, and SK Madison. 

  • TJC Dothan witnessed an astonishing increase in its Google rating, achieving an impressive 4.8-star rating and a substantial increase in over 1700 reviews. 
  • HQ Norfolk, facing challenges in online reputation, realized a significant improvement with a notable rise to a 4.7-star rating on Google and 259 reviews. 
  • SK Madison, a newcomer to the digital scene, quickly secured a solid star rating of 4.8 and 403 reviews on Google, demonstrating the power of a well-crafted digital strategy even for a brand-new establishment.

The transformative impact of the Best POS and Birdeye partnership is showcased not only through the success stories of TJC Dothan, HQ Norfolk and SK Madison but also in the broader achievements across numerous restaurants. These establishments have enjoyed enhanced online visibility, better engagement with customers, and streamlined operations thanks to automated responses and accurate listings. This collaboration's commitment to innovation and strategic marketing insight promises further growth and achievements, underlining the ongoing evolution of digital marketing in the restaurant industry.

Looking to the Future: Expanding Horizons

As Best POS and Birdeye look to the future, their partnership stands as a model for the future of digital marketing in the restaurant industry. Focused on exploring new technologies and methodologies, they aim to stay at the forefront of the digital dining landscape. This forward-thinking approach ensures that their clients will continue to benefit from cutting-edge strategies that attract and engage customers online, keeping them ahead in a competitive market. 

Schedule a demo today, call 1-800-561-3357 ext 1, or send an email to sales@birdeye.com. 

"Looking ahead, our partnership with Birdeye is fundamental to our strategy. The digital dining landscape constantly evolves, and staying ahead means continuously exploring new technologies and methodologies. With Birdeye, we're not just keeping pace; we're setting trends, ensuring our clients always have the competitive edge in attracting and engaging with their customers."
Wilson Chen
Wilson ChenCEO & Technology Leader

Birdeye: The Obvious Choice

Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.

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