PawnGuru Enters Partnership with Birdeye to Enable Pawn Shops to Boost Customer Experience
Businesses on PawnGuru will now be able to add Birdeye’s all-in-one customer experience software to their PawnGuru accounts
PawnGuru Enters Partnership with Birdeye
Birdeye, the #1 customer experience software, today announced a partnership with PawnGuru, the leading marketplace for pawn shop customers and businesses. Businesses on PawnGuru will now be able to add Birdeye’s all-in-one customer experience management platform to their PawnGuru accounts.
This partnership will allow enrolled businesses to boost customer experience at scale, aggregate and monitor their reviews from 150+ sites and utilize Birdeye’s Messenger platform, converting more customers as well as sending review and payment reminders via text message and email.
With PawnGuru, consumers now have the ability to receive offers for items they want to sell or pawn from pawn shops in their local area via email or text. PawnGuru has revolutionized the pawn shop industry by building an easy to use online platform that allows current and new pawn shop customers easy access to America’s leading local pawn shops, and pawnshops easy access to an entirely new customer base.
“We’re excited about this partnership. PawnGuru is currently the leading platform in the pawn shop industry. They’ve helped to connect customers and shops all over the country in a way that’s both efficient and effective, ” said Eric Hunsucker, Strategic Account Manager at Birdeye.
Birdeye now serves over 50,000 businesses from small and mid-market to Fortune 500 companies in 8 different countries. Businesses use Birdeye to seamlessly monitor reviews from all major sites, get new reviews, automatically promote them across the web, run customer surveys, and get actionable insights to improve their operations and increase revenue.
“Our partnership with Birdeye is another step in our goal of helping bring the pawnshop industry online. Millennial's shop differently, and expect more, like quicker access to information and online reviews. This partnership integration will give our network of shops across the US cost-effective access to this incredibly important technology, and ultimately drive sales and profits for our shops.” said Jonathan Polter, co-founder and CEO of PawnGuru.
Interested PawnGuru customers can sign up for Birdeye here.
Our partnership with Birdeye is another step in our goal of helping bring the pawn shop industry online. Millennial's shop differently, and expect more, like quicker access to information and online reviews.
Birdeye drives business growth by getting new reviews and improving customer experience. Businesses use Birdeye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue.
Founded in 2012, Birdeye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. In 2019, Birdeye was named the #1 leader in Online Reputation Management and #60 in the “100 Best Software Companies” worldwide by G2 Crowd. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.
Learn more about Birdeye at https://birdeye.com
Founded in late 2014, PawnGuru is the only online marketplace connecting 30 Million American consumers with thousands of shops across the country. By creating a harmonious marketplace for consumers and local shops to connect quickly and safely, PawnGuru aims to bring the 10+ billion dollar pawn shop industry online.
Learn more about PawnGuru at https://www.pawnguru.com/