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Wicked Campers Sydney
- RV Rental
- Caringbah, NSW
About this business
Location details
23/25 Erskine Rd, Caringbah, NSW, 2229, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 3:00 p.m. | |
| Tue | 9:00 a.m. to 3:00 p.m. | |
| Wed | 9:00 a.m. to 3:00 p.m. | |
| Thu | 9:00 a.m. to 3:00 p.m. | |
| Fri | 9:00 a.m. to 3:00 p.m. | |
| Sat | 9:00 a.m. to 11:00 a.m. | |
| Sun | Closed |
This is the email I sent them and they never responded!! I have never been more disappointed in a service. Your Adelaide based campervan yard was disgraceful. We arrived well before our pick up time to ensure we were there on time to pick up our camper to only be greeted by your un-knowledgeable employee representing your ‘company’. Ignorant when told about our booking and no empathy or problem solving skills when advices our booking was there but no camper to present. Again when dealing with another employee in the office, ... read more
Please do never use this scammers, they take your money and never provide you upfront the policy of the company. We have cancelled a week before, went in person to the office. Informed they will reimburse in 3 days, after a month and an e-mail, without a reply to it, I was informed there will be no return money whatsoever it is in their policy... the same one I have never received. Meaning that they just take your money and simply never get it back to you. So please, be careful and never ever hire this company !!! Awful serv... read more
I hired a Truck Last February 17, 2021.I made the transaction over the phone with John.I asked me to deposit a Bond for $250.I was told it will take 6 weeks.It has now been 9 weeks.I emailed them,did not get a response.I rang them,they said that they cannot see my records.
An exert from my email to the Customercare (for which I've had no response from): 'Half way through our trip, the side sliding door which was very rusty and difficult to close to begin with, lost a guidewheel and completely slid off the rails. We tried to fix it but as we were on a highway in the middle of nowhere without reception the best we could do was jam the door closed and hope it didn't fly open as we drove into town. Instead of staying in the van we've had to book a $330 lodge stay at our intended camp-site. The van... read more
One star is generous as Wicked have done ABSOLUTELY NOTHING to help me with an insurance claim. It's been 9 weeks so far and the team is completely ignoring any communication attempts. I didn't choose to have anything to do with this business and their awful reputation, however I had the misfortune of one of their hire vans backing into my parked car, which was completely the driver's fault. Now I have to waste my time trying to follow up with their incredibly incompetent team to try to get this matter resolved and my car fi... read more
Complete scammers! Trust all the bad reviews!! Cheap shouldn't mean dodgy! Awful communication, basically non-existent customer service, left us stranded in the middle of Australia, kept our bond & cost us hundreds of dollars in extra accommodation & transportation!! AVOID THIS COMPANY!!
Worst service - we did not receive the vehicle we had booked, my son 6'4 didn't even fit in the vehicle. We then had to return the vehicle because of covid and was promised a refund but have since been told we will get a $300 credit. Do not use!! Do not use!! Do not use!! Do not use!! Do not use!!
My many years in customer service have discouraged me from writing reviews so I never do, however I want everyone to see my experience and be forewarned before renting from this company and depot. Below is long and lengthy excerpt from my email to customer care which has gone nearly 3 weeks unanswered as of today. Worth a read before considering renting-save yourself the trouble! “Attached are receipts for fuel injector cleaner (which your roadside assistance person told me to buy as I got "bad fuel" and would be reimbursed)... read more
I booked a camper van in Perth (I live in Sydney), hoping to go on a holiday in WA. The borders shut and I was unable to get there. I booked and tried to cancel within 48 hours. I was told I could get a refund on the 23rd of December and responded that day that I would like to proceed with the refund and haven’t heard a thing from the “admin team” since. You can only call through to the sales and enquires team - the admin (refund) team is only contactable by email and they don’t respond even when their own company follows up... read more
Frequently asked questions about Wicked Campers Sydney
How is Wicked Campers Sydney rated?
Wicked Campers Sydney has a 2.8 star rating with 509 reviews.
When is Wicked Campers Sydney open?
Wicked Campers Sydney is closed now. It will open at 9:00 a.m.