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Who Who Carpet Cleaning and Pest Management
- Carpet Cleaning
- Upper Coomera, QLD
About this business
Location details
4/4 Dalton st,, Upper Coomera, QLD, 4209, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:30 p.m. | |
| Sun | Closed |
got my rug back yesterday and popped it on the floor today.. soooo disappointed I had one dirty mark from shoes sitting in the same spot every night.. I have cleaned the mark off myself before but thought I'd treat myself to a professional clean as I did my back and couldn't get on the floor to clean it.. well dirty mark is still there..rug is warped now a trip hazzad.. 100% satisfaction guarantee.. well I'm not satisfied at all.. have photos I'd like to up load.. it doesn't even smell like it's been cleaned.. I think only m... read more
Business response:
Good Morning Katie, Thank you for your feedback. We take pride in our customer service and exceptional service delivery. Prior to cleaning your rug, we sent out information due to the type and nature of your rug - there can be warping and buckling which is not predictable on our end. At any point, the customer if they have concerns can choose not to proceed with the clean of that specific rug. In regards to the discolouration, we are coming out on 9th Feb to re-clean the areas of concern. Areas that have wear and tear or... read more
Just received my rug back. Still dirty in places. Not happy at all. Was told they would return to clean it again on site but I had to pay 100 to keep MY rug. On one hand tells me the stain will not come out and then on the other says they’ll send someone out to fix and then I have to pay the balance. TheY have my credit card details now and I will be furious if they charge me the balance. On what planet do you have to pay for something that is not repaired or cleaned properly? Terrible service and I would steer clear of this... read more
Business response:
Good Morning Libby, Thank you for your message. As mentioned over the phone, all of our customers are covered by the 100 % Satisfaction Guarantee. We take our service standards and customer service very seriously and strive to deliver the best possible result for every service. We mention it at the time of booking as well that complete removal of stains and marks cannot be guaranteed. Stain Removal depends on many factors such as age, type, whether it has been treated before. To remedy this, our two options are re-clean ... read more
RecommendedThis company is highly professional. My very large shag pile rug is about five years old was very sad looking. Incredibly after being washed by WHO WHO it looks new and feels thicker to walk on. I have no hesitation in recommending WHO WHO.
Business response:
Thank you for taking the time to leave us a review June! We are so thrilled to hear we hit the mark for you. ☺💯
We had two rugs cleaned by them. They LOST one rug and we havent been compensated yet. To replace this rug costs $8000 but they are only offering us 1/3 of the cost to replace it. The second rug was returned out of shape .I would NOT recommend them!
Business response:
Good Morning Sylvia, We have provided an offer inline with the acceptable Australian policies set in place. Should you have any questions or concerns - please do email us. Thank you
RecommendedHad our 2 metre x 3 metre shaggy rug dropped back two days ago. Amazing and just like brand new (purchased 2013). Had it cleaned in house a few years ago and the shaggy was flat and just dull ever since. Must be the way Woo Hoo dry it because the shag pile is standing up just like when we bought it. The backing was damaged when we sent it to them which they identified and rang to see if I want it fixed (which I did for a small additional fee). The delivery guys who returned it put it back in place for me - made sure the legs... read more
Business response:
Thank you for taking the time to leave us a review Julie! We are so thrilled to hear we hit the mark for you. ☺💯
Had a Great first experience getting my Matt cleaned, Booking and Communication was fantastic and the entire process I couldn't fault Booked for Carpet cleaning on a Friday, Got a call halfway between the allocated time to be told the technician was running late ( No Biggie) was advised he would arrive around 4pm-4.30pm, Then received another call at 4.30pm to advise he was still held up and wouldn't make it. Rescheduled for the Monday, was advised it would be first thing due to the much around. Was advised through the day ... read more
Business response:
Good Morning Elyshia, Thank you for your kind words about our service delivery and communication. We apologise for the reschedules and shuffles. We have had a number of technicians call in sick due to the ongoing "Super Flu" as a small business, we have limited staff and have been trying our best to ensure all scheduled services are completed within the dedicated time frame. We highly appreciate your business with us and hope this seasonal issue would not deter you from using our services in the future.
RecommendedI had a huge thick shag rug that had moved so many times . It was just filthy ... came back so clean and fresh . definitely worth cleaning . not bad for a 15 year old rug.
Business response:
Thank you for taking the time to leave us a review Rose! We are so thrilled to hear we hit the mark for you. ☺💯
Saw the ad on FB and gave them a call. Spoke to Anthony who gave me drop off info. Went to do drop off next day and they had no record I was coming. Spoke to Swathy who contradicted Anthony with the process and gave me details + took payment. Then phone call next day from Jasmine who contradicted Swathy about cleaning time and collection date. Got the call to collect. I was out of the country so the son was the contact person. He collected and they charged him also???? Apologised and processed refund but looks like "the left... read more
Business response:
Good Afternoon Ash, Thank you for reaching out to us, we do not accept many store walk ins and most of our clients prefer to take advantage of our free pick up and drop off service. The reason for the confusion in regards to your booking stems from the conversation that occurred at the time off self drop off in our warehouse, where it was discussed we can hold the rug only for 7 business days without incurring a storage fee. Upon which, it was mentioned in the notes that your son, Tom, will be coming to collect the rug a... read more
RecommendedHighly recommend this company , our shaggy rugs are so beautiful and fluffy and smell brand new again 💯
Frequently asked questions about Who Who Carpet Cleaning and Pest Management
How is Who Who Carpet Cleaning and Pest Management rated?
Who Who Carpet Cleaning and Pest Management has a 3.6 star rating with 860 reviews.
When is Who Who Carpet Cleaning and Pest Management open?
Who Who Carpet Cleaning and Pest Management is open now. It will close at 5:30 p.m.