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Who Who Carpet Cleaning and Pest Management
- Carpet Cleaning
- Upper Coomera, QLD
About this business
Location details
4/4 Dalton st,, Upper Coomera, QLD, 4209, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:30 p.m. | |
| Sun | Closed |
RecommendedHappy with my shag pile rug. They did a very good job. Would recommend.
RecommendedThank you so much for cleaning and ‘smoothing’ my shag pile rug. I thought it was destined for the bin as shaggies normally do with age. Well done! Highly recommend you guys.
Unfortunately despite my rug being mould damaged it appears it was also ripped during the cleaning process. I was advised of mould damage which I'm happy with the removal however at no point did they tell me it had a huge hole in the rug. they are now blaming the mould for the hole despite the rest of the rug showing no signs of wear after the treatment. Make sure you check your items carefully before payment as they will not bring this to your attention.
RecommendedThank you. I am very happy with my two ivory shag pile rugs, they are 11 years old. But they look as if they are new. They are a very professional company. Arrived to collect them and dropped them back at the time they said. They made it very easy, I would use them again and would recommend them to anyone. Highly recommend.
Recommendedmy large shag rug has never looked so clean. thank you so much
This company took my rug to clean and return and it came back completely filthy. They convinced me to give them a second chance by stating “a refund is not in their policy” and collected it a week later only to return it the following week in exactly the same condition! It was as though no one even touched my rug. This service costed me $133, after lots of back and forth and arguing my rights as a consumer, stating that it’s against the law to charge someone for a service they did not complete (TWICE) they stated they would ... read more
I used the service 2 weeks ago. They even didn’t clean the basic stains!!! And for the carpet left totally vet. Now all the house smells like urine. I am not recommend this service to anyone. I used the carpet cleaning before and this was my first bad experience
Business response:
Good Afternoon Tina, We are sorry to hear that. We do offer a satisfaction guarantee where if you are not thrilled with our services we will rush back and reclean the areas of concern free of charge. Stain removal does depend on many factors such as age, type and whether they have been treated before. We can organize a technician to return to your property as early as tomorrow, if it suits? Thanks
RecommendedPicked up & dropped off our rug in a timely manner. Always communicated with us well and updated us on whereabouts before/after collecting. Had our shaggy rug cleaned (after not cleaning it in 3 years) & it came back super clean, lovely & soft & smelling fresh. Honoured their pricing even though it was a difficult job. Highly recommend, will be using again!
Damaged a very expensive rug during cleaning process. When a complaint was made, they allegedly “lost” the photos taken prior to cleaning. Requests to have the matter addressed were continually ignored. We are now pursuing the matter through the Office of Fair Trade and QCAT. Be warned! They took no personal responsibility and fraudulently claim to have lost the evidence that supported the claim. Should have their license revoked
Frequently asked questions about Who Who Carpet Cleaning and Pest Management
How is Who Who Carpet Cleaning and Pest Management rated?
Who Who Carpet Cleaning and Pest Management has a 3.6 star rating with 860 reviews.
When is Who Who Carpet Cleaning and Pest Management open?
Who Who Carpet Cleaning and Pest Management is open now. It will close at 5:30 p.m.