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Who Who Carpet Cleaning and Pest Management
- Carpet Cleaning
- Upper Coomera, QLD
About this business
Location details
4/4 Dalton st,, Upper Coomera, QLD, 4209, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:30 p.m. | |
| Sun | Closed |
Fantastic customer service! Technician was extremely knowledgeable and efficient!! My tiles, grout and carpet look like new!!! I haven't seen a pest for months!!! 5 star quality and will definitely be a returning customer!!!!
Very disappointed. Booked in over a week ago for pest control. Didn't turn up. couldn't find address or booking. Wouldn't reccomend.
We spent $188 and our quality rug came back ruined, with a number of thin webby patches.
Business response:
We sincerely apologize for the experience you had, Boyd. This is not the standard of service we aim to provide. Your feedback is crucial, and we will investigate this matter further to ensure it doesn't happen again. Thank you for bringing this to our attention.
Constant harassing calls from these guys wanting more business. Used them once, due to harrassing calls no longer. Be prepared to be called multiple times a month from these guys after you use them.
Business response:
We're sorry to hear about your experience, Nicole. We strive to maintain professional standards, and your feedback plays a crucial role in this process. We'll immediately take steps to adjust our approach and ensure that this doesn't happen again. We hope to have the opportunity to earn back your trust.
I read the reviews about carpet cleaning and decided to go with Who Who and I am very dissatisfied with their overall service. They ruined my $2000 wool rug. The only evidence of the rug being cleaned was the strong chemical smell but the light traffic stain was made more prevalent and the rug had been stretched, not to mention the clean label was completely removed. It was so bad, I had to purchase a new rug. When I sent back a text, I got a reply to forward images to management. Firstly, they didn’t follow their own proc... read more
Business response:
Good Morning Yvette, Thank you for your feedback. Our commitment to customer satisfaction is of utmost importance, and we take it very seriously. We offer a 100% Customer Satisfaction Guarantee within 7 business days after the completion of our services. Had we been made aware of your concerns during this satisfaction guarantee window, we would have taken immediate action to rectify the situation. We would have been more than willing to arrange a follow-up visit to re-clean your Rug on the spot, ensuring it met your exp... read more
Customer service is truly abysmal. Firstly no phone call to advise me they were 30 minutes away before arriving. Then when the carpet cleaner told me my rug would be back on a particular day and time, I get a text informing me it would be 5 days later - scheduled for delivery while I was on holidays. I contacted the technical team who told me I was wrong about the date/time even though I had overheard the conversation between the carpet cleaner and the office. I suggest going somewhere else.
Business response:
Thank you for taking the time to share your feedback with us. We appreciate your openness and would like to address the concerns you've raised. Regarding the courtesy call, we want to extend our sincere apologies for any inconvenience caused. The ongoing internet issues in the Redlands area, stemming from NBN changes, have indeed impacted our communication processes. The jobs on our technician's phones and system synchronisation delays have contributed to difficulties in maintaining our customary courtesy calls. We are acti... read more
Save yourself the money. I paid a lot of money to have two rugs cleaned. I wasn’t happy with the results so I went to Bunnings and hired a rug wash machine for a fraction of the cost. After I cleaned the first rug, the water that came out was nearly black. I was disgusted. It seemed they hadn’t even cleaned them. Both rugs were filthy still. When I contacted them they told me I was outside the 7day period (it was day 9 as I hadn’t had a chance to unroll and check the rugs) so they wouldn’t do anything about it. Extremely dis... read more
Business response:
Good Morning Amanda, Thank you for your feedback. We understand that your rug was delivered back on the 8th of September, and you reached out to us regarding your dissatisfaction on the 4th of October, nearly a month later. Our commitment to customer satisfaction is of utmost importance, and we take it very seriously. We offer a 100% Customer Satisfaction Guarantee within 7 business days after the completion of our services. Had we been made aware of your concerns during this satisfaction guarantee window, we would have ta... read more
NOT SO WONDERFUL after all. WhoWho did carpeting with tepid water left floors very wet for DAYS and turned mouldy in one room. THEY ARE IGNORING ME and have made NO EFFORT to ask about the problem which I totally informed them about on 3 occasions, in writing. I may have to go to Office of Fair trading to get this sorted. Cleaning wall2wall carpets, a rug and chair. Quoted $380 which magically turned into more than $391 Not worthy of trust, poor communication - no followup at all to see if all okay- even b... read more
Business response:
Good Morning Gerry, We would like to begin by expressing my gratitude for your time during our recent conversation. Your feedback is invaluable to us, and I want to extend my heartfelt apologies for any inconvenience you've experienced with our carpet cleaning service. We understand that the initial email you sent may have been filtered due to technical glitches in our system that filters out any emails that can be spam,robots or looks auto-generated, which prevented us from promptly addressing your concerns. Our commitme... read more
On pick up viewing I was told it could be cleaned but has returned with surface flecks of dirt in it and stains still there. Perhaps the pick up crew should be more across what can and cannot be achieved? They changed the delivery date/ time numerous times, once sending a text late morning when I had already taken time off work to be there - no compensation offered for these last minute changes. For the amount this cost, I am disappointed with result and service.
Frequently asked questions about Who Who Carpet Cleaning and Pest Management
How is Who Who Carpet Cleaning and Pest Management rated?
Who Who Carpet Cleaning and Pest Management has a 3.6 star rating with 860 reviews.
When is Who Who Carpet Cleaning and Pest Management open?
Who Who Carpet Cleaning and Pest Management is open now. It will close at 5:30 p.m.